Cruise Line Customer Advisor (Danish) - Remote from Portugal
Join to apply for the Cruise Line Customer Advisor (Danish) - Remote from Portugal role at FH Collective - Academy
Start Date: 15 January
Do you enjoy the sea, travel, and helping people plan unforgettable holiday experiences?
In this role, you will support one of the worlds fastest-growing cruise brands, guiding customers as they organise their dream voyages.
Salary & Benefits
- 1500 x 14 salary
- Relocation from outside Portugal: Room in a shared apartment for up to 12 months; monthly rent 280, all utilities included (deducted directly from payslip)
- Remote work model (must be based in mainland Portugal)
- Monday to Friday: 08:00/17:00
This position is ideal for individuals who enjoy customer interaction and feel comfortable recommending additional or alternative options when relevant. Any level of sales experience is welcome.
Key Responsibilities
- Handle inbound calls and customer inquiries
- Provide professional guidance on cruise packages and destinations
- When appropriate, offer package upgrades or alternative options
- Deliver pre-booking and post-booking customer support
- Assist travel agencies with booking management
- Inform customers about documentation, prices, ships, destinations and related topics
Ideal Candidate Profile
- Any background in sales (retail, call centre, tourism, e-commerce, etc.)
- Strong communication and interpersonal skills
- Attention to detail and a problem-solving approach
- Comfortable using digital tools
- Ability to manage multiple tasks
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