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Cross Functional Services Lead Miejsce pracy: Gdańsk Technologies we use Operating system Windows Your responsibilities As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. Capable to connect, update and manage discussions with the Customer for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers. Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets. Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer Driving the internal audits, define and drive service improvement programs based on the external audit findings. Report the Customer on all Process areas as per the Contractual agreements. Our requirements Minimum 5 years experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. ITIL 2011 Expert / ITIL 2011 Intermediate Certified, Knowledge of ITSM Tools. Capability to deliver ITIL Trainings. Excellent team management skills and inter-personal skills. Excellent Presentation skills, verbal and written communication skills and facilitation skills. Good documentation and process flow diagramming skills. What we offer Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria) Premium medical services for employees and family members (Luxmed) Life & Disability Insurance for employees and family members (Generali) and profitable Voluntary Pension Fund Social Fund benefits: holiday bonuses, kindergarten allowances, etc. Integration and cultural events for employees Reward and recognition programs for high performers Employee Referral bonuses Relocation assistance: accommodation, travel, and other covered expenses Friendly and inclusive company culture Benefits sharing the costs of sports activities private medical care life insurance fruits Equal Opportunity Employer: Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law. Internal Reporting and Whistleblower Protection: Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at or by post/courier to Wipros registered office. WIPRO IT SERVICES POLAND Sp. z o.o. With 900 employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow, and create a career path that makes us an organization of opportunities beyond boundaries of region, age, gender, ability, and routine. We invite you to be a part of this experience!