Coordinate within the team the daily processing of healthcare related Data Change Requests coming from different sources (identification and solving complex issues, preparation and deliver bulk updates, monitor auto-rejected DCRs)
Coordinate the effort to get the primary affiliation flag in place. Analyze healthcare related data by finding the applicable pairs of respective records and run match and merge process for them
Design and deliver data quality reporting for the affiliate in healthcare master data and reference data area (periodic DQ checks, provide insight into data quality issues, ensure data alignment between Open Data, MDM and CRM systems and other applicable systems and apps
Provide expertise and coordinate delivery of the tasks to Business Stakeholders regarding master data, reference data, their presence and usage in CRM system
Coordinate the testing, adoption and roll-out of new systems/system releases. Develop and analyze error reports and data for the purpose of testing, integrating, and connecting new systems/system releases. Transfer knowledge and carry out new system/system release trainings including reporting, reviewing and taking actions to solve the issues, identifying training needs, etc. for rejected and auto-rejected DCRs
Propose and socialize requirements to governance processes. Develop and implement data policies and procedures. Act as gatekeeper for local healthcare master data governance process. Ensure that the Customer Master Data Management policies and procedures are implemented and complied with
Act as a contact person for CRM users, taking requests, analyzing and escalating to the support team
Provide expertise with support business users with CRM and help them solve basic issues with the CRM and Data
requirements-expected :
Master’s Degree (or equivalent)
Minimum 4-year proven track record in data analysis or data management related function with a strong focus on data quality
English and German languages on proficient level
Very good knowledge of data management, data governance, data structures, data analysis
Strong knowledge of multiple data management and/or processing tools
Understanding of CRM system, Business Intelligence concept and solutions
