CRM Team – Driving Scalable Growth and User-Centric Enablement The CRM team is a central function at Simon-Kucher that ensures our global consulting business has the right tools, processes, and insights to manage client relationships at scale. As the backbone of our commercial infrastructure, the team supports the full CRM lifecycle—from user support to strategic roadmap development—and acts as a connector between business needs and technical solutions. We collaborate closely with our colleagues in Marketing, IT, and Business (Partners) to continuously improve how the firm engages with prospects and clients. With Microsoft Dynamics at our core, we aim to maximize CRM adoption, usability, and business value through smart configuration, strong data governance, and a forward-looking CRM vision.
responsibilities :
Responsible for CRM support and user enablement.
Lead smaller CRM projects and process enhancements from start to finish.
Support business functions in translating their needs into CRM features in line with current infrastructure.
Coordinate tasks with Junior CRM Specialists and guide them on operational issues.
Collaborate with stakeholders to ensure the CRM system supports business development effectively.
requirements-expected :
Ability to work autonomously on initiatives while aligning with broader team goals.
Combining strong team spirit with sense of ownership for the system.
Strong communication and coordination skills to manage cross-functional interactions.
A structured mindset and attention to detail.
Fluency in English; additional languages are a plus.
offered :
Employment contract.
Private medical insurance in the highest package fully paid by the employer (VIP Allianz)
Multisport card fully financed by the employer
Annual bonus (dependent on the evaluation)
Employee referral program
Remote work subsidy of €500 to start, then monthly bonus for utilities
International Travel Safety card
Access to LinkedIn Learning and Headspace
Employee Assistance Program (EAP)
Microsoft Workplace Discount Program
Access to an online platform offering exclusive discounts and special offers from well-known brands
Birthday book for the employee
Internal Learning&Development Department with more than 5 000 different training courses
Our office is pet-friendly, so feel free to bring your furry friend to work and enjoy their company throughout the day!
Extended Business Travel Option - opportunity to extend your business trips and stay a little longer to explore some of Europe’s most exciting cities.
