CRM Specialist

Join to apply for the CRM Specialist role at Planner 5D.

About us:

Planner 5D is a global hub for home design, uniting over 100+ million users in 230 territories around the world. Our platform simplifies the home renovation process from concept to execution with cutting‑edge software, making the customization of dream homes accessible to everyone. Our cross‑platform presence spans Web, iOS, Android, Windows, and macOS, ensuring seamless synchronization for our users. Planner 5D is more than software; it’s a vibrant community of enthusiastic, product‑oriented professionals from diverse backgrounds who collaborate across time zones, driven by a shared passion to revolutionize the home design market.

We are constantly looking for like‑minded talent eager to take ownership and drive innovation within our expanding suite of tools. Join us in shaping the future of home design.

Note that you should be prepared to work as a contractor under a B2B service agreement.

What will you do as a CRM Specialist?

• Create and maintain triggers for transactional emails, push campaigns, in‑app messages, etc.
• Implement CRM campaigns, measure and analyze results.
• Understand all user acquisition and churn funnels, connecting main steps to CRM campaigns.
• Own, manage, and improve CRM marketing analytics.
• Generate, implement, and analyze hypotheses for improvement.

We expect:

• 2–3 years of experience.
• Languages: strong proficiency in English and Spanish.
• Technical: HTML basics, able to edit and QA email layouts/templates.
• Tools: experience with no‑code/low‑code CRM or automation platforms (Customer.io, Braze, HubSpot, Mailchimp, Iterable, etc.).
• Segmentation: Ability to build, refine, and validate B2C audience segments based on behavior, lifecycle stage, and engagement.
• Data comfort: Basic understanding of metrics, experiments, and reporting.

Personal Qualities:

• Detail‑oriented: Spots template issues, broken links, wrong segments, timing errors.
• Curious & proactive: Asks why a segment is designed a certain way and seeks improvements.
• Collaborative: Works smoothly with marketing, product, development, and design.
• Structured thinker: Organizes workflows, documents steps, and keeps processes clean.
• Fast learner: Picks up new CRM tools and features quickly.

What we offer:

• Great work environment balancing freedom and responsibility.
• Friendly, passionate team eager to help and share knowledge.
• Work‑life balance: around 30+ days of paid holidays per year.
• Company computer equipment by request.
• Education courses for team members, with funds allocated for training expenses.
• English classes on our corporate platform.
• Offline company events in Lithuania and online team‑building.
• Unlimited free Planner 5D subscriptions.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Other

Industries

IT Services and IT Consulting

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