As a CRM Administrator, you will play a crucial role in supporting our Pharma and Medical teams by providing first-level support and ensuring the efficient functioning of our CRM Veeva system. You will be responsible for handling tickets, developing system functionalities, creating reports, and advocating for best practices within the CRM environment. This position offers a unique opportunity to maintain continuity and uphold the high standards of our CRM processes during a transitional period.
responsibilities :
Provide first-level support for Pharma and Medical use, including ticket handling (sync issues, solving errors), raising JIRA (product enhancements, BUG reporting), and constant cooperation with Global Support (ticket solving and data quality calls);
Develop the CRM Veeva system by requesting new functionalities, testing implemented features, providing translations, and informing users about upcoming/implemented changes;
Work with additional Veeva dedicated modules such as DMAC and Align;
Create reports, extract data from Veeva, and deliver it to the CEE DSAA Team or business users;
Advocate for the CRM solution, foster knowledge and best practices, and encourage the use of new functionalities;
Ensure that business processes are correctly reflected in the CRM systems by co-developing system enhancement plans and implementing them properly;
Monitor and manage local digital platforms and processes as support for the MSO Digital Solutions Expert.
requirements-expected :
Bachelors degree in computer science or equivalent qualification;
Working experience as a CRM system administrator and first-line support;
Knowledge of digital platforms, tools, and techniques implemented in Bayer Pharma Division;
Ability to develop and implement innovative ideas and creative concepts;
Ability to work independently with minimal guidance, determine own priorities, and monitor resources within own work;
Strong communication skills with excellent English, both written and spoken, and proficiency in the local language where the role is established (Poland).
