Working closely with project teams and country stakeholders to define the potential impact on business processes resulting from the implementation of a new solution; understanding technical concepts and how they impact the project/business,
Documenting business processes and requirements, creating detailed documentation of existing and new process flows; identifying gaps between business requirements and existing or proposed design solutions,
Ensuring business adoption: this includes but is not limited to: working closely with countries to identify gaps in skillset and identifying needed capacity required to successfully adopt to new solutions and/or processes in countries; working with business areas to identify productivity improvements in workflows and procedures, overseeing training strategy and execution;
Monitoring dependencies with other teams and functions (e.g. Product Owners, CX, UX, Digital Marketing) to ensure end-to-end business readiness to implement new digital solutions,
Providing regular project updates to various stakeholders, including senior leadership,
Engaging with various teams and multiple stakeholders, building strong relationships and providing a solid governance model during the implementation and hyper-care,
Being a trusted and respected business advisor to guide key stakeholders. Working closely with them towards workable and valuable solutions to capture opportunities.
requirements-expected :
Master or equivalent by experience
Fluent English (verbal and written communication) is a must
5+ years of experience as a project manager or change manager or senior business analyst in a competitive digital sector with a proven track record in achieving results (within budget, scope & timing),
Strong project and stakeholder management skills
Excellent communication and presentation skills
Demonstrates leadership to achieve the objectives
Pragmatic and result-oriented
Ability to work independently, taking ownership for end-to-end process and service delivery
Available for travel in Europe up to 4 times/ year
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
