responsibilities :

Support the global Key Users (30 countries) in the deployment and application of our CRM tools, proactively promote roll-outs and serve as a contact person for feedback and questions
Inform and train global Key Users when it comes to system updates, new functions or general adjustments in our CRM system
Co-design and conducts end user trainings (webinars, face-to-face, etc.) in cooperation with the Product Owner
Help the local subsidiaries in implementing updates and training action plans
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Communicate CRM KPIs to the global subsidiaries on monthly base
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Co-manage the global CRM Key User community
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Formalize change requests and demands from the user level to the Central CRM Team and streamline the continuous improvement process
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Deliver insightful reports to the Group in accordance with deadlines and Group format standards – based on solid data and robust operational process
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Identify best-practise activities and manage feedback-loops to support learnings and information transfer on group level
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Measure user-acceptance and generate insightful reports about the CRM user behaviour

requirements-expected :

Min. 5 years of working experience in a similar role or in a sales related environment or in IT project management
Experience in CRM usage is mandatory (ideally MS Dynamics CRM)
Additional experience as a CRM Key User (in sales or customer service) is an advantage
A strong service-mindset and very good communication / presentation skills
Good team working skills and the ability to drive projects independently
Adaptability to different people and cultures
Ability to drive change and improve operational process
Business fluent English skills, additional French skills would be highly appreciated
Willingness to travel occasionally (5-8 times per year)

offered :

Be part of an internationally successful group with strong brands
A nice and motivated Team
Competitive salary package
Life Insurance, Private Healthcare (80%), Bonus Options, Laptop & Phone, Multisport (50%)

requirements-expected :