Coordinator Training

Your responsibilities

• As an empathetic jack-of-all-trades, you will work in our cross-functional epicentre for end-to-end optimization of customer satisfaction and will be responsible for international training management, both internally and externally (inter/national service providers).
• The conception and implementation of international train-the-trainer events (specialist and communication training) to build up multipliers is one of your main tasks.
• You will develop and implement digital and innovative learning and training content - also in English.
• You are a trainer with heart and soul. At the same time, you can also analyze and drive forward measures for further development.
• With the customer in focus, you further develop the monitoring of results of training and optimization measures, which are mapped and made measurable in monthly, international reporting.
• You will work cross-functionally and internationally with your colleagues in quality management, communication and knowledge management as well as the operational teams and partners to further develop and shape training management.
• We are looking for support for our ambitious challenges, because we are currently embarking on a transformation towards consistent customer orientation in line with the increasingly digital world of services. This means it will be strategic in its orientation, dynamic and very challenging in the here and now. And you will use your expertise to help shape a cross-functional organizational design. So one thing it won't be - boring.

Our requirements

• You have a degree or an apprenticeship with a commercial focus.
• Ideally, you have at least 2-3 years of professional experience in the training sector.
• You have several years of experience and knowledge of common training management methods and tools as well as basic knowledge and initial experience in project management.
• You have a strong understanding of processes, knowledge and experience of agile working methods.
• Your German and English skills are excellent - maybe you have other language skills?
• You have very good time, self- and organizational management skills.
• We expect a high willingness to travel for this position, both domestically and internationally.
• You are characterized by a convincing, motivating, winning, self-confident and professional appearance.
• A strong customer focus is essential for this role.
• You should also be a strong communicator and have a high level of intercultural competence to be able to operate successfully in a diverse environment.

What we offer

• Work in an international company.
• Stable employment under an employment contract.
• Co-financing for meals at the office.
• Private medical care package.
• Sports card at an attractive price.
• Life insurance on preferential conditions.
• Seniority awards.

For us, service is an attitude and we love the cross-section. You think we mean average? No, definitely not. We offer our customers a seamless and inspiring service experience along the entire customer journey. Throughout our international online-driven company, we provide our internal and external interfaces with value-adding information from the customer dialog in order to improve our service together.