Control Manager (Shared Services - Control MI and Reporting Quality Assurance)

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HSBC Service Delivery (Polska) Sp. z o.o. is HSBCs global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The GCIO Chief Control Office (CCO) team plays an important role in enabling the bank to operate within its risk appetite by ensuring efficient and effective risk and control management. We do this by providing operational risk and control expertise, specialist technical knowledge and a deep understanding of the businesses and functions we serve.

Key activities include implementation and oversight of the Group’s Risk Management Framework, ongoing and targeted controls assessments, implementing and maintaining robust risk governance, and championing a proactive risk culture. GCIO CCO works closely with partners across all lines of defense and is responsible for maintaining positive relationships with our regulators and external partners.

GCIO CCO Shared Services Team will work on improvement of existing ways of working, tools and processes for risk and control management.

Responsibilities

• Evaluate reporting products, propose improvements and design new elements of the report.
• Assure quality of the reporting products by performing functional checks, data comparisons and analysis.
• Monitor and document issues.
• Document changes, exceptions, requirements and other matters related to reporting.
• Manage stakeholders – especially in terms of collecting feedback and providing technical support to the users.
• Support product management – especially in terms of ensuring proper delivery, coordination, planning and maintaining backlog.
• Support report production and development in any other means necessary.

Qualifications

• At least 3 years of professional experience in roles related to reporting & data, preferably in Management Information (MI).
• Very high attention to details.
• Very good communication skills.
• Interpersonal skills, forward thinking, problem solving, proactive mindset, focus on continuous improvement.
• Good understanding of MI Reporting, Data concepts & flow, metrics/indicators design and operationalization, Risk & Controls Management in Technology.
• Good proficiency with any tools/programming languages related to reporting or data analysis – examples: Excel, Python, SQL, R, Power BI, Qlik.
• Additional assets: experience in Product Management, Project Management, Business Analysis, technical writing, report authoring.

Benefits

• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Free parking

Youll achieve more when you join HSBC.

In case you would like to resign from participation in the recruitment process or withdraw a previously sent application, please email us at: hr.krakow.pl@hsbc.com.

Recruitment Process

• Online behavioural test
• Telephone screen
• Job interviews with the hiring managers

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology and Accounting/Auditing

Industries

Banking and Financial Services

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