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Control Manager (CTO Infrastructure)
  • Kraków
Control Manager (CTO Infrastructure)
Kraków, Kraków, Lesser Poland Voivodeship, Polska
HSBC Service Delivery (Polska) Sp. z o.o.
2. 10. 2025
Informacje o stanowisku

Control Manager (CTO Infrastructure)

Miejsce pracy: Kraków

Your responsibilities

  • Lead risk and control oversight for CTO Infrastructure services, including Patch Management, Data Backup & Recovery, and Secure Data Destruction.
  • Act as a trusted advisor to senior management on operational risk matters, including assessments and issue management.
  • Promote data-driven, accountable decision-making in risk and control practices.
  • Provide expert insights to improve control environments and monitor risk behaviors.
  • Design practical and effective processes and controls aligned with business needs.
  • Identify emerging trends to anticipate changes in the risk landscape.
  • Influence the development of future-fit risk management and regulatory frameworks.
  • Communicate policy and project updates impacting operational risk to senior stakeholders.

Our requirements

  • Minimum 3 years of hands-on experience in one or more control domains (e.g., Patch Management, Backup & Recovery).
  • At least 3 years of experience in operational, non-financial, or technology risk management.
  • Background in IT, Risk, Audit, or Operations with exposure to diverse risk types.
  • Proven ability to identify and solve complex problems with business impact.
  • Track record of delivering process improvements and meeting commitments.
  • Experience in financial services or other regulated industries preferred.
  • Strong communication skills to influence and challenge stakeholders effectively.
  • Ability to work independently and present complex issues in simple terms.

What we offer

  • Competitive salary
  • Annual performance-based bonus
  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up (up to 800 PLN)
  • Corporate parties & events
  • CSR initiatives
  • Nursery discounts
  • Financial support with trainings and education
  • Social fund
  • Flexible working hours
  • Free parking

Benefits

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • integration events
  • corporate sports team
  • retirement pension plan
  • corporate library
  • no dress code
  • coffee / tea
  • parking space for employees
  • leisure zone
  • extra social benefits
  • employee referral program
  • opportunity to obtain permits and licenses
  • charity initiatives
  • family picnics
  • extra leave
  • In-office gym

Recruitment stages

  • Online assessment
  • Phone interview
  • Job interview
  • Welcome to HSBC!

About the role

The GCIO Chief Control Office (CCO) team plays an important role in enabling the bank to operate within its risk appetite by ensuring efficient and effective risk and control management. We do this by providing operational risk and control expertise, specialist technical knowledge and a deep understanding of the businesses and functions we serve.

Key activities include implementation and oversight of the Group’s Risk Management Framework, ongoing and targeted controls assessments, implementing and maintaining robust risk governance, and championing a proactive risk culture. GCIO CCO works closely with partners across all lines of defence and is responsible for maintaining positive relationships with our regulators and external partners.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBCs global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Thank you for interest in HSBC.
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Before you apply, please note that we will take into the consideration only applications that include the following statement:
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“I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
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Due to the high number of applications, we reserve the right to contact selected candidates only.
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In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: krakow.recruitment@hsbc.com.

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