Join to apply for the Control Manager (CTO Infrastructure) role at HSBC

The GCIO Chief Control Office (CCO) team plays an important role in enabling the bank to operate within its risk appetite by ensuring efficient and effective risk and control management. We provide operational risk and control expertise, specialist technical knowledge, and a deep understanding of the businesses and functions we serve.

What you’ll be doing:

• Lead risk and control oversight for CTO Infrastructure services, including Patch Management, Data Backup & Recovery, and Secure Data Destruction.
• Act as a trusted advisor to senior management on operational risk matters, including assessments and issue management.
• Promote data‑driven, accountable decision‑making in risk and control practices.
• Provide expert insights to improve control environments and monitor risk behaviours.
• Design practical and effective processes and controls aligned with business needs.
• Identify emerging trends to anticipate changes in the risk landscape.
• Influence the development of future‑fit risk management and regulatory frameworks.
• Communicate policy and project updates impacting operational risk to senior stakeholders.

You’re a great candidate if you have these:

• Minimum 3 years of hands‑on experience in one or more control domains (e.g., Patch Management, Backup & Recovery).
• At least 3 years of experience in operational, non‑financial, or technology risk management.
• Background in IT, Risk, Audit, or Operations with exposure to diverse risk types.
• Proven ability to identify and solve complex problems with business impact.
• Track record of delivering process improvements and meeting commitments.
• Experience in financial services or other regulated industries preferred.
• Strong communication skills to influence and challenge stakeholders effectively.
• Ability to work independently and present complex issues in simple terms.

What you’ll get with us:

• Annual performance‑based bonus.
• Additional bonuses for recognition awards.
• Multisport card.
• Private medical care.
• Life insurance.
• One‑time reimbursement of home office set‑up (up to 800 PLN).
• Corporate parties & events.
• CSR initiatives.
• Nursery discounts.
• Financial support with training and education.
• Social fund.
• Free parking.

Recruitment process

• Online behavioural test.
• Telephone screen.
• Job interviews with the hiring managers.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Finance

Industries

• Financial Services and Banking