Contract Manager (SSC/BPO) role at Capgemini

Location: Cracow, Małopolskie, Poland

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Role Overview

The role will involve leading independently commercial and contract management support to internal clients, including analysis, reviews, drafting, and redlining contract documents and commercial proposals; proactive management of the bid/RFP process; leading or contributing to contract and/or commercial negotiations with Capgemini Clients. The role may also involve short‑term business travels to countries within Europe. This is an individual contributor role (no subordinates), but requires good project, task and time‑management skills.

Responsibilities

• Full ownership, responsibility and accountability for commercial and contract support provided to internal clients, including analysis, insights, contract queries resolution, disputes;
• Leading governance calls and ad‑hoc meetings;
• Contribute to the development of appropriate commercial solutions, aiming to increase revenue and margin or reduce costs, while considering commercial, operational, legal, financial risks, and proposing ways to manage them;
• Drafting, reviewing and redlining contract documents including Agreements, Statements of Work, Work Orders related mainly to Business Services;
• Leading or contributing to contract and/or commercial negotiations with Capgemini Clients;
• Actively participate in the creation of the offer and negotiation strategy, including tracking the status as the negotiation progresses;
• Provision of advice and guidance on contractual and commercial topics to Delivery and Sales teams;
• Being responsible for ensuring that risks and best commercial practices are considered throughout the contract cycle;
• Working closely with stakeholders from legal, financial, commercial, and operational services.

Qualifications

• 10+ years experience in Commercial and Contract Management (preferably with managed services) or similar area;
• Experience in drafting and reviewing IT contractual documents;
• Minimum a Bachelor Degree in IT, Economics, Law, Finance, Administration or related field;
• Fluent knowledge of English (verbal and written) at C1 level;
• Other languages will be an advantage (German, French, Italian, Spanish or Dutch at minimum B2 level);
• Very good interpersonal skills: capable of interacting with internal and external client on VP level;
• Acumen in commercial and legal aspects of contract;
• Negotiation skills;
• Leadership skills; ability to influence peer group;
• Excellent attention to detail;
• Excellent communication skills;
• Ability to handle multiple projects at the same time.

Benefits

• Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform;
• Award‑to‑winning development programs support your career at every stage. Connected Manager – our leadership development program has already helped over 300 employees accelerate their growth!
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings;
• Cutting‑Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies;
• Enjoy hybrid working model that fits your life – after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Diversity & Inclusion

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Apply now!