Leverage analytical tools to evaluate datasets, identify trends and root causes, and assess customer tenure versus complaints and goodwill versus losses.
Apply Lean Six Sigma, DMAIC, and BPMN methodologies; generate performance reports; and deliver internal training on continuous improvement tools.
Support analysis and redesign of processes, support KPI enhancements and structural reviews, and participate in operating model design and deployment.
Support simplification and automation initiatives, strategic objectives and contribute to central reporting and governance forums.
Support strategies to reduce operational losses and fraud, conduct audits, and ensure adherence to internal policies and external regulations.
Map customer journeys, analyze surveys and complaint data, and support survey reviews.
Collaborate with key stakeholders and cross functional teams on transformation initiatives.
Support change request processes and configuration item management.
Champion a culture of continuous learning, upskilling, and knowledge sharing across teams; establish continuous improvement networks; and support education campaigns.
Maintain systems for tracking projects, plans, and data completeness; utilize dashboards and analytics to measure initiative impact and report on realized benefits.
Ensure initiatives align with business strategy to deliver measurable value.
Support technology transformation and enablement, including automation, digital tools, and low-code/no-code solutions.
requirements-expected :
Bachelor’s degree or equivalent.
Minimum 4 years of experience, including at least 2 years in continuous improvement or process optimization. Financial services operations preferred.
Conceptual knowledge of fundamental theories, principles, and practices, with a basic understanding of business operations.
Strong analytical skills, ability to interpret complex data and proficiency in data analysis tools.
Effective verbal and written communication, presentation, and interpersonal skills.
Proficiency in process mapping, modeling, controls, and workflow analysis.
Familiarity with Lean, Six Sigma, or other process improvement methodologies.
Strong influencing, change, and coaching skills.
Experience supporting technology transformation, automation, or digital enablement is a plus.
Demonstrated ability to foster a culture of continuous learning and innovation.
offered :
The role offers a hybrid/flexible schedule, which means theres an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Posting may be closed earlier due to high volume of applicants.
