Content Moderator with English and Dutch

41_R00224035

Obowiązki

• Review, classify and/or remove content according to client guidelines, using specific tools and channels 

• Understand and remain updated on changing client policies and guidelines 

• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team 

• Serve as an advocate for the user community 

• Participate in process improvement initiatives that improve quality and efficiency of work Participate in continuous training programs and workgroup discussions for optimal development in the role 

• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe 

Wymagania

• Strong coping, emotional resilience, and stress-management skills 

• Excellent comprehension and communication.

• English and Dutch skills ​​on an upper intermediate level.

• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies 

• Strong attention to detail

• Comfort synthesizing and analyzing information from multiple streams 

• Strong critical thinking and decision-making skills 

• Deep familiarity and passion for the internet, internet platforms, and internet culture

• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported​ 

• Ability to work well individually and as part of a team 

• Flexibility in meeting changing business needs in a fast-paced environment

• Commitment to quality, efficiency, and effectiveness 

• Previous business process outsourcing, customer service, or content moderation experience is a plus

• Availability to work from the office (Kraków) and willingness to work on a rotating schedule across 7-day work week - morning or evening shifts (depending on project needs).

Oferujemy

• Using foreign language and new technology solutions daily, cooperating with various global Clients 

• Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace 

• Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings 

• Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are 

• A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life 

• Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives 

• Full work comfort – private medical care, life insurance, access to My Benefit platform, bonuses for referring new employees 

Źródło: Accenture/Praca