Content Moderator (Junior Data Analyst) with English and Dutch

We are looking for candidates with familiarity and passion for the internet, internet platforms, and internet culture. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.

Responsibilities

• Review, classify and/or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Qualifications

• Strong coping, emotional resilience, and stress‑management skills
• Excellent comprehension, communication, English and Dutch skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision‑making skills
• Deep familiarity and passion for the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
• Ability to work well individually and as part of a team
• Flexibility in meeting changing business needs in a fast‑paced environment
• Commitment to quality, efficiency, and effectiveness
• Previous business process outsourcing, customer service, or content moderation experience is a plus
• Willingness to work on a rotating schedule across a seven‑day work week - morning and evening shifts, depending on project needs
• Willingness to work in a hybrid mode (minimum 3 days per month from the office in Warsaw)

Benefits

• Using foreign language and new technology solutions daily, cooperating with various global Clients
• Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace
• Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
• Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
• A flexible approach that allows an appropriate work‑life balance where sports activities, outings, volunteering initiatives are part of our regular day‑to‑day life
• Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
• Full work comfort – private medical care, life insurance, access to My Benefit platform, bonuses for referring new employees

When applying please enclose the below statement: I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.