We are seeking a Contact Center Solutions Engineer with expertise in Genesys Cloud to join a high-impact project focused on migrating from on-premise to cloud-based Genesys solutions. The project will require extensive work in designing and implementing omnichannel routing applications, integrating voice services, and enhancing customer interactions through cutting-edge contact center technology. Additionally, you will collaborate with a team to ensure that customer support systems are optimized for performance, reliability, and scalability.

Essential functions

• Development and maintenance of the Contact Center platform solutions
• Delivering best in-class Genesys customer experience solution through the implementation of Genesys Framework

Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Development experience using Genesys, Nice, Avaya or other contact center technologies would be preferred.
• Experience with or knowledge of the NICE/Verint Workforce or call recording solutions
• Strong ability to troubleshoot issues in Avaya/Genesys/NICE contact center technology platforms
• Knowledge of Design and Develop Routing Applications for Voice and Multi-Channel
• Having a strong knowledge in SSDLC, Operations with attention to detail around SLA metrics, accountability and operational excellence
• Good interpersonal and collaboration skills are considered essential to the position.

Would be a plus

• Database knowledge of SQL and Cassandra

We offer

• Opportunity to work on bleeding-edge projects
• Work with a highly motivated and dedicated team
• Competitive salary
• Flexible schedule
• Benefits package - medical insurance, sports
• Corporate social events
• Professional development opportunities
• Well-equipped office

About us

Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India.