We are seeking a Contact Center Solutions Engineer with expertise in Genesys Cloud to join a high-impact project focused on migrating from on-premise to cloud-based Genesys solutions. The project will require extensive work in designing and implementing omnichannel routing applications, integrating voice services, and enhancing customer interactions through cutting-edge contact center technology. Additionally, you will collaborate with a team to ensure that customer support systems are optimized for performance, reliability, and scalability.
Essential functions
Qualifications
Would be a plus
We offer
About us
Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India.