Contact Center Solution Specialist PL and CZ

• The Operations Digital Transformation unit at Allianz Partners is seeking a Contact Center Solution Specialist to oversee and implement our Contact Center strategic goals within a designated region. This role focuses on leveraging Cloud Contact Center Solutions to improve customer engagement, increase efficiency, and drive growth.
• The CCS local specialist is responsible for local onboarding and supporting changes in the system. They are instrumental in monitoring system performance, resolving issues, and mitigating risks associated with CCS solutions. They also serve as the primary point of contact for incident and bug resolution, delivering first-line support.
• Key Responsibilities:
• Provide 1st level support for CCS operations, changes, and daily business processes as part of the incident management process.
• Continuously enhance global CCS KPIs and indicators through self-driven improvements.
• Support communication channel integration for CCS solutions, including setup, configuration, and testing as required.
• Assist in the setup and configuration of CCS for both operational use and projects.
• Offer consulting support for the feasibility assessment of new CCS solutions, collaborating with local businesses within the CCS framework.
• Provide consulting support and implement change and support requests as part of the Demand Request Management, adhering to Group Standards.
• Troubleshoot and resolve any CCS asset-related issues with the help of the global Operations Team.
• Update and document legacy and target business rules, providing development status updates where applicable.

Optional

• Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
• We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs.
• All that in a global environment where international mobility and career progression are encouraged.
• Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

• sharing the costs of sports activities
• private medical care
• life insurance
• flexible working time
• fruits
• corporate products and services at discounted prices
• integration events
• corporate library
• no dress code
• video games at work
• parking space for employees
• leisure zone
• meal passes
• holiday funds
• charity initiatives
• extra leave

Allianz Partners