Consumer Services Representative NA

Your responsibilities

• Respond to consumer’s queries through email, chat, phone, social media channels, reviews portal, e-commerce, and other online platforms in a professional, solution-oriented manner to ensure the outcome is consumer centric.
• Create and maintain consumer information and case management to relay accurate information back to the business.
• Uses knowledge of products to ensure accurate information is communicated to consumers.
• Seeking solutions in case of unusual queries or requests
• Document in designated systems (e.g., CRM /Consumer Relationship Management/, SAP and other) the information needed for resolving inquiry or complaint.
• Don’t have experience in consumer service or with systems that we use?
• No problem! You will learn that with us!

Our requirements

• Fluent English (C1/B2) (spoken & written)
• Good command of MS Word and Outlook
• Outgoing with excellent communication skills (verbal & written)
• Empathy and openness for working with consumers
• Preferred:
• Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr etc.)
• Organizational skills with ability to prioritize
• Detail oriented
• Positive attitude and great interpersonal skills, incl. rapport-building and listening
• Previous experience in user support/helpdesk/customer service will be an asset.

What we offer

• Full-time employment contract
• Customer Service and Product trainings as an integral part of your induction
• Private healthcare
• Pension plan (PPE) with company contribution of 3,5%
• Life insurance
• Hybrid working system; working hours – Monday to Friday, 8h between 14:00 and 22:00
• LinkedIn online learning with 17,000 courses to choose from
• Polish/German/English language classes
• Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office)
• Discount for some of our products of brands Parker, DYMO, Sharpie, Yankee Candle and others
• Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen
• Partly financed Multisport Card or cinema tickets
• Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
• – paid time-off for charity activities dedicated for local communities right where you live/work.
• Employee Referral Program
• Garaged parking for bicycles in the same building
• Expectant Parents Gift
• Additional projects for those hungry for knowledge and development

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