Informacje o stanowisku

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Client:

Newell Brands

Location:

Poznan, Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

9808e7b5cdb6

Job Views:

19

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Consumer Services Representative (English) - Home Appliance NA

Job Number: 2401494

Location Type: Hybrid

As a Consumer Services Representative you will speak with consumers who use Newell Brands’ products. Putting your foreign language skills into practice, you will answer inquiries regarding pre-sales and after-sales service.

Our portfolio of products is very diverse - from stationery to small household appliances. You might have heard of some of our brands like Parker, Waterman, Contigo, NUK, or Crockpot.

Key responsibilities:

1. Respond to consumer’s queries through email, chat, phone, social media channels, reviews portal, e-commerce, and other online platforms in a professional, solution-oriented manner to ensure the outcome is consumer centric.
2. Create and maintain consumer information and case management to relay accurate information back to the business.
3. Use knowledge of products to ensure accurate information is communicated to consumers.
4. Seek solutions in case of unusual queries or requests.
5. Document in designated systems (CRM, SAP, and others) the information needed for resolving inquiry or complaint.

Don’t have experience in consumer service or with systems that we use? No problem! You will learn that with us!

Minimum requirements:

1. Fluent English (C1/B2) (spoken & written)
2. Good command of MS Word and Outlook
3. Outgoing with excellent communication skills (verbal & written)
4. Empathy and openness for working with consumers

Preferred:

1. Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr)
2. Organizational skills with ability to prioritize
3. Detail oriented
4. Positive attitude and great interpersonal skills, including rapport-building and listening
5. Previous experience in user support/helpdesk/customer service will be an asset.

We offer:

1. Full-time employment contract
2. Customer Service and Product trainings as an integral part of your induction
3. Private healthcare
4. Pension plan (PPE) with company contribution of 3.5%
5. Life insurance
6. Hybrid working system; working hours – Monday to Friday, 8h between 14:00 and 24:00
7. LinkedIn online learning with 17,000 courses to choose from
8. Polish/German/English language classes
9. Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office)
10. Discount for some of our products of brands Parker, DYMO, Sharpie, Yankee Candle and others
11. Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen
12. Partly financed Multisport Card or cinema tickets
13. Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
14. – paid time-off for charity activities dedicated to local communities right where you live/work.
15. Employee Referral Program
16. Garaged parking for bicycles in the same building
17. Expectant Parents Gift
18. Additional projects for those hungry for knowledge and development

Poznań - Oferty pracy w okolicznych lokalizacjach