Consumer Services Representative (English and Italian)

Your responsibilities

As a Consumer Services Representative you will speak with consumers who use Newell Brands’ products. Putting your foreign language skills into practice, you will answer inquiries regarding pre-sales and after-sales service.

Our portfolio of products is very diverse - from stationery to small household appliances.

You might have heard of some of our brands like Parker, Waterman, Contigo, NUK, or Crockpot.

Key responsibilities:

• Respond to consumer’s queries through email, chat, phone, social media channels, reviews portal, e-commerce, and other online platforms in a professional, solution-oriented manner to ensure the outcome is consumer centric.

• Create and maintain consumer information and case management to relay accurate information back to the business.

• Uses knowledge of products to ensure accurate information is communicated to consumers.

• Seeking solutions in case of unusual queries or requests.

• Document in designated systems (e.g., CRM /Consumer Relationship Management/, SAP and other) the information needed for resolving inquiry or complaint.

Don’t have experience in consumer service or with systems that we use?

No problem! You will learn that with us!

Our requirements

• Fluent English (C1/B2) (spoken & written).

• Fluent Italian (C1/B2) (spoken & written).

• Good command of MS Word and Outlook.

• Outgoing with excellent communication skills (verbal & written).

• Empathy and openness for working with consumers.

• Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr etc.).

• Organizational skills with ability to prioritize.

• Detail oriented.

• Positive attitude and great interpersonal skills, incl. rapport-building and listening.

• Previous experience in user support/helpdesk/customer service will be an asset.

What we offer

• Full-time employment contract.

• Customer Service and Product trainings as an integral part of your induction.

• Private healthcare.

• Pension plan (PPE) with company contribution of 3,5%.

• Life insurance.

• Hybrid working system; working hours – Monday to Friday, 8h between 9:00 and 17:00.

• LinkedIn online learning with 17,000 courses to choose from.

• Polish/German/English language classes.

• Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office).

• Discount for some of our products of brands Parker, DYMO, Sharpie, Yankee Candle and others.

• Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen.

• Partly financed Multisport Card or cinema tickets.

• Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices.

• – paid time-off for charity activities dedicated for local communities right where you live/work.

• Employee Referral Program.

• Garaged parking for bicycles in the same building.

• Expectant Parents Gift.

• Additional projects for those hungry for knowledge and development.

If so, please click on “Apply Now” on this site and upload your CV in English.

By submitting your CV you acknowledge having read Newell Brands’ Privacy Statement for Job Applicants available at our website. If you wish to be considered also for other suitable positions with the company, please explicitly indicate so on your CV/motivation letter.

• Job title: Consumer Services Representative (English and Italian)

• Location: Poznan, Poland (hybrid model)

• Reports to: Supervisor, Consumer Services

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