Informacje o stanowisku

Client:

Yankee Candle

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

72026edf79c0

Job Views:

6

Posted:

06.02.2025

Expiry Date:

23.03.2025

Job Description:

Job ID: 4026

Job title: Consumer Services Representative

Reports to: Supervisor, Consumer Services

Your Role in a Nutshell

As a Consumer Services Representative, you will speak with consumers who use Newell Brands’ products. Putting your foreign language skills into practice, you will answer inquiries regarding pre-sales and after-sales service.

Our portfolio of products is very diverse - from stationery to small household appliances.

You might have heard of some of our brands like Parker, Waterman, Contigo, NUK, or Crockpot.

Your Key Responsibilities:

1. Respond to consumer’s queries through email, chat, phone, social media channels, reviews portal, e-commerce, and other online platforms in a professional, solution-oriented manner to ensure the outcome is consumer centric.
2. Create and maintain consumer information and case management to relay accurate information back to the business.
3. Use knowledge of products to ensure accurate information is communicated to consumers.
4. Seek solutions in case of unusual queries or requests.
5. Document in designated systems (e.g., CRM /Consumer Relationship Management/, SAP and other) the information needed for resolving inquiry or complaint.

What You’ll Need

Minimum:

1. Good command of MS Word and Outlook.
2. Outgoing with excellent communication skills (verbal & written).
3. Empathy and openness for working with consumers.

Your advantage:

1. Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr etc.).
2. Organizational skills with ability to prioritize.
3. Detail-oriented.
4. Positive attitude and great interpersonal skills, including rapport-building and listening.
5. Previous experience in user support/helpdesk/customer service will be an asset.

What You Gain

Newell Brands has a strong footprint in the EMEA region, with several thousand employees spread over many corporate offices and manufacturing facilities. You might recognize some of our iconic brands, like Parker, Sistema, Spontex, Crockpot, NUK, Coleman, and Yankee Candle, to name a few.

Join us and benefit from:

1. Customer Service and Product trainings as an integral part of your induction.
2. Polish/German/English language classes.
3. Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development.
4. Pension plan (PPE) with company contribution of 3.5%.
5. Fully sponsored life insurance.
6. Hybrid working system; working hours – Monday to Friday, 8h between 15:00 and 23:00.
7. Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others.
8. Partly financed Multisport Card or cinema tickets.
9. Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices.
10. – paid time-off for charity activities dedicated for local communities right where you live/work.
11. Employee Referral Program – an opportunity to get a bonus.
12. Garaged parking for bicycles in the same building.
13. Additional projects for those hungry for knowledge and development.
14. Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen.
15. Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office).

Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership.

Are you interested?

If so, please click on “Apply Now” on this site and upload your CV in English.

If your application is shortlisted, our recruiter will invite you for an initial phone interview.

By submitting your CV you acknowledge having read Newell Brands’ Privacy Statement for Job Applicants available at . If you wish to be considered also for other suitable positions with the company, please explicitly indicate so on your CV/motivation letter.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

Bank or payment details should not be provided when applying for a job.

All applications should be made via the Apply now button.

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