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Title: Consumer Lifecycle Delivery Manager

Job ID: 97731

Country: Poland

Professional area: Information Technology

Contract type: Permanent

Professional level: Experienced

Location: Warszawa, PL, 00000

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

This role is situated within the Digital Technology Department, operating under the Global Development Center within the DIGITAL and IT function at JTI. Specifically, the DIGITECH department plays a critical role in defining the scope and elucidating the digital technology and architecture strategy aligned with the business vision.

The Delivery Manager will be under the direct supervision of the Delivery & Release Team Manager. The primary focus of this role is to empower and lead the Delivery/TPO (Technical Product Ownership) team, overseeing the planning, agile realization, and continuous evolution of capabilities with end-to-end ownership within DIGITECH. The role is positioned to transform DIGITECH into a fully-fledged product organization.

The Delivery Manager serves as a strategic bridge between technical expertise and project delivery, particularly in the realm of eCommerce and mobile application development.

Provides technical leadership and guidance to cross-functional teams throughout the entire application development lifecycle.

Ensures end-to-end ownership in planning, delivery management, and reporting on the Technical Digital Ecosystem Roadmap within DIGITECH.

Responsibilities:

Delivery & Technical ownership:

• Brings in-depth technical expertise in solution development.
• Understanding of business requirements and transferring them into project deliverables.
• Assessing technical requirements when selecting new solutions (focused on mobile apps).
• Ensures DIGITECH solutions align with the latest industry standards, technological trends, and best practices.

Release:

• Collaborate with cross-functional teams to define release scope, objectives, and timelines.
• Develop and maintain a comprehensive release plan, including release schedules, milestones, and dependencies.
• Coordinate release activities, ensuring all stakeholders are informed and aligned.
• Oversee the execution of release activities, including code deployments, configuration changes, and data migrations.

SLAs and KPIs:

• Establish and monitor service levels and performance metrics to measure IT Service Catalog team effectiveness and productivity.
• Provide accurate reports and metrics for management reporting.
• Drive pro consumer & customer initiatives and activities through KPI & SLA setup, to reduce time to resolution, reduce number of incidents etc.

Requirements:

• Bachelors or Masters degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in Delivery Management, leading large, cross-functional teams (15+ people).
• 5+ years of experience in an Engineering Leadership Role (e.g., Lead Engineer, Solution Architect, Team Lead, Tech Lead, Engineering Manager).
• Strong background in delivering consumer lifecycle solutions, including age verification, consent handling, and ensuring regulatory compliance (e.g., GDPR, CCPA).
• Proven experience with PHP-based technology stacks and their use in building scalable, high-performance consumer applications.
• Extensive experience integrating with third-party services such as OneTrust, identity verification services, consent management platforms, and other compliance or data privacy tools is a plus.
• Expertise in managing B2B and B2C registration processes, including handling offline channels and integrating these with digital systems to create a seamless customer journey.
• Experience integrating with third-party applications that support offline channels like B2B registrations, in-store transactions, or call center interactions.
• Strong experience in API integrations with third-party services that support offline channels (e.g., B2B registrations, in-store/point-of-sale integrations, call center tools).
• Familiar with age verification tools, consent management platforms, and integration of data privacy technologies (e.g., OneTrust, TrustArc).
• Knowledge of DevOps practices (CI/CD pipelines, GitOps) and their application to consumer lifecycle solutions.
• Fluent in English (written and spoken).

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

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