Informacje o stanowisku

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Business Transformation Consultant specializing in Finance Transformation, you will help clients develop strategies that create and sustain competitive advantages. You will identify the necessary strategic capabilities and assess client performance gaps to drive comprehensive transformation recommendations.

TheOtCSquad Transformation Leader will oversee and safeguard the end-to-end Order to Cash process for her/ his respective squad and relevant Client deployments under the NorthStar program. The role includes providing process governance, ensuring alignment with all market designs to the global blueprint, eliminating unnecessary localizations, and securing consistency across Credit, Collections, Cash Application, Disputes, Trade Spend and Billing workstreams.

The work includes coordinatingstakeholdersengagement, resolving design escalations, and ensuring that global artefacts, TOM structures, process maps, RACIs and design principles are consistently applied for the respective wave and market. TheOtCSquad Transformation Leader will also oversee the work of the SMEs assigned to the respective squad across deployments, manage interdependencies with SAP, High Radius and OCM teams, and ensure process readiness and quality of deliverables for the Tollgates within her/ his area of responsibility.

Your main responsibilities will include:

• Own and safeguard the market OTC Process Design across all active and upcoming deployments, ensuring full alignment to the global blueprint, no unnecessarylocalisations, and consistent application of design principles.
• Provide strategic direction, governance and SME steer to her/his respective workstreams (Credit, Collections, Cash Application, Disputes, Trade Spend/Trade Promotions), ensuring cross-tower connectivity and coherence.
• Validate compliance of market designs with the global process and identifying mandatory vs. optional local deviations.
• Drive engagement of all relevant stakeholders, including escalations, expectation management, issue resolution and alignment with Client GPO, Finance Directors,ProgrammeLeads and Market Leadership.
• Act as primary SME escalation point for her/his respective OTC workstream; ensure design integrity, quality of deliverables, and readiness for each Tollgate.
• Ensure cross-region knowledge continuity by coaching and supervising SMEs, onboarding new team members, and guaranteeing consistent interpretation of process maps, TOM, RACIs, governance rules and design standards.
• Oversee integration of technology solutions (SAP, High Radius, EY Connect, BPM workflows) into the end-to-end OTC design to secure a unified solution across all deployments.
• Monitor and validate interdependencies between Process, Technology, OCM, and Data teams to drive delivery consistency and prevent downstream rework.
• Represent IBM as the OTC process authority in design forums, governance boards, SU alignment sessions, executive meetings, and design assurance reviews.
• Ensure quality and completeness of global artefacts, including playbooks, process maps, maturity assessments, RACI, TOM documents, master books and transition principles.
• Support transition readiness through guidance on staffing, early SME onboarding and operational stabilization (hyper care).
• Provide continuous risk identification and mitigation, ensuring program cadence is preserved and design remains executable for both operations and technology teams.

This position requires Project Leading skills, team work and collaborative mindset, excellent communication skills, ability to work under time pressure, expertise in technology - including cognitive tools, intelligent workflows, etc.

Required education

Bachelors Degree

Preferred education

Masters Degree

Required technical and professional expertise

• Strong end-to-end Order to Cash process expertise.
• Proven experience in global process ownership, governance and standardization.
• Ability to manage multi-market deployments and complex cross-functional dependencies.
• Advanced stakeholder management and escalation handling at senior levels.
• Experience leading SME teams and ensuring quality of transformation deliverables
• Fluent (executive) level of English

Solid understanding of SAP ECC/ S4 and High Radius capabilities as an asset

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Job Title

OtC Business Transformation Consultant

Job ID

86504

City / Township / Village

Krakow

State / Province

Country

Poland

Work arrangement

Hybrid

Area of work

Consulting

Employment type

Fixed Term (Fixed Term)

Position type

Professional

Some travel may be required based on business demand

Company

(0855) IBM BTO Business Consulting Services Sp.z.o.o.

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

Kraków - Oferty pracy w okolicznych lokalizacjach