Drives technology design, implementation, execution and/or optimization for customer projects/accounts.
Works with customers to plan, design, configure and/or diagnose Our Client’s suite of products, services and solutions to accelerate customer outcomes.
Assists customers with integration and implementation of tools, systems and service assurance.
Supports presale activities and translate business requirements into solution design.
Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues.
Creates and delivers customer collateral, portals, documentation and knowledge transfer.
Aligns technical deliverables to customer business outcomes.
Drives customer technology transitions, influencing solution architectures and services.
Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services’ strategies and goals.
Communicates at all levels of seniority for example in case of escalations.
Role Specific Responsibilities:
Acting as a trusted advisor and building long‑term business relationships with customers across the European region.
Participate in or lead complex Data Center and Cloud infrastructure projects (network).