Informacje o stanowisku

Professionals in this role will have overall responsibility for the contracted services, the strategic relationship, account growth strategy and fiscal performance of assigned clients. Accountable for the P&L and its growth through expansion of existing TAO services and the introduction of other IBM services. Proactively build and manage senior stakeholder relationships and consult with the client to identity and define the innovation and growth strategy and orchestrate the sales process required to deliver against this. Manages internal relationships at the market and sector level providing client financial performance and forecasting data in accordance with IBM financial review cycles. Has overall responsibility of client satisfaction including but not limited to Client Set/Met Objectives (SET/MET), Net Promoter Scores (NPS) and contractually required client satisfaction surveys. Responsible for ensuring that the delivery teams have the resources and tools to successfully deliver the services to the client as well as the professional development of the team through inspiring leadership. Requires skills in HRO/TAO/BPO or deep sector experience, leading managing matrix teams, senior stakeholder relationship management and commercial acumen.

Your role and responsibilities

The Delivery Project Executive (DPE) is responsible for managing the delivery of the contracted TAO service to one or multiple clients. This may involve larger teams, multiple offerings and/or a larger geographic cover. The DPE is accountable for ensuring that the services are delivered in line with contractual and client satisfaction objectives. The DPE manages client stakeholder relationships and communicates the progress and value of the TAO service to them as well as IBM stakeholders. The DPE will spend 20% of their time supporting transformation and growth and works in collaboration with the Portfolio Executive to develop the innovation and growth strategy for the client, and participates in associated sales processes, representing delivery. The DPE manages service delivery in line with forecasts and budgets and owns account forecasting and other financial review processes. The role has people management responsibility for Talent Acquisition Managers and contributes to driving engagement and delivery performance of the account team. The DPE supports TAO growth by representing delivery in new business presentations.

• Accountable for the delivery of the contract to the assigned client(s) (typically with revenue <10M, which may also include other offerings) adhering to defined scope and performance measurements
• Partners with the Portfolio Executive to ensure effective client stakeholder management
• Provides updates to the Portfolio Executive and other IBM stakeholders on project status/issues, possible cost overruns, resource and performance issues.
• Identifies opportunities to increase revenue by utilizing IBM’s range of products and services to deliver solutions in line with the account growth strategy and innovation roadmap
• Accountable for designing and delivering to client and Portfolio Executive, accurate and validated SLAs, monthly and quarterly performance metrics
• Ensures client satisfaction surveys are conducted and results and action plans are provided to the client (NPS)
• Consults with the client to identifying service/system/process/experience enhancements necessary to better align the solution with their desired business outcomes
• Controls the P&L and budgets, in conjunction with the Portfolio Executive, ensuring costs and expenses are managed in line with budget/forecast and financial plans.
• Accurately forecast revenue and cost and be accountable for invoice approvals and submission to the client.
• Work in partnership with the Delivery Center Manager/s and leadership teams to successfully provide required services to the client
• Accountable for management and/or co-management of the delivery team (including on-site, off-site and Delivery Center resources) ensuring that performance, professional development and engagement is being proactively managed.
• Responsible for the day-to-day management and direction of the Talent Acquisition Managers
• Review and approval of the delivery teams KPIs for performance and variable compensation (performance- related bonuses)
• Manage continuous improvement plans, operational risks, issues and associated mitigation/action plans and escalate as applicable
• Develop and disseminate strategic insights from program status reports to client and internal stakeholders on the required frequency.
• Lead the delivery of client and internal monthly and/or quarterly business reviews.
• Obtain high client satisfaction levels with the service to promote positive NPS scores, references and case studies from the account
• Accountable for the compliance (Business Controls) of delivery for assigned accounts
• Spends 20% on transformation and growth and works with the PE and client stakeholders to drive continuous improvement and innovation

High School Diploma/GED

Preferred education

Bachelors Degree

Required technical and professional expertise

• At least 10 years of experience in Staffing and Recruiting
• At least 10 years of experience managing client accounts
• At least 10 years of proven experience managing recruitment teams delivering against SLAs, forecast, and budget
• Proficient in computer skills and MS Office (particularly Excel and PowerPoint).
• Ability to read, interpret and understand contracts and execute the requirements within that contract
• Experience of working with global teams
• Ability to travel as required (typically between 30-50% of time)
• Fluency in English

• Significant experience managing remote teams within a matrixed management environment

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Job Title

Delivery Project Executive

Job ID

68692

City / Township / Village

Krakow

State / Province

Country

Poland

Work arrangement

Hybrid

Area of work

Consulting

Employment type

Fixed Term (Fixed Term)

Position type

Professional

Up to 40% or 2 days a week (home on weekends- based on project requirements)

Company

(0855) IBM BTO Business Consulting Services Sp.z.o.o.

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

Kraków - Oferty pracy w okolicznych lokalizacjach