Informacje o stanowisku

The role of the Compliance Operations Manager is to support the Visa Payments Compliance Teams and ensure the smooth running of day-to-day activities, escalations within the team and provide guidance on complex queries related issues and escalations.

Management Responsibilities:

1. Providing leadership and direction to the compliance team and support the individual Team Managers, through regular engagement around Group Compliance and individual objectives and deliverables.
2. Work together with other managers to ensure a uniform approach towards all employees.
3. Allocating work and setting delivery expectations using objective setting within the professional development and appraisal process.
4. Ensuring delivery through others through constructive criticism, guidance and support.
5. Helping to define the Compliance Mission & Vision and promoting it across the group.
6. Identifying training and skill-set requirements and coaching direct-reports on learning opportunities.
7. Prioritizing workload and setting the correct delivery expectations with oversight and guidance.
8. Oversight to ensure SLAs and deadlines are met.

Functional Responsibilities:

1. Understand the automated sanction screening tool, the live and retrospective monitoring tools and our Client and Partner communication tools.
2. Deal with escalations from senior analysts and follow our reporting procedures accordingly.
3. Escalate operational issues to compliance leadership, incident management team, and regulatory incident team in accordance with the policy.
4. Contribute to team activities when required to ensure SLAs and deadlines are achieved.
5. Understand regulatory requirements and implement the appropriate controls to mitigate internal and external concerns.
6. Keep up to date with AML and sanction regimes and react to global events.
7. Produce and develop management information in alignment with regulatory and internal policy and risk expectations.
8. Identify trends and use data to suggest improvements to effectively resolve service issues.
9. Provide demonstrations of the VPL business, our product and internal control framework to internal and external stakeholders.
10. Identify and internally escalate actual or suspected financial crime incidents.
11. Ensure clients are within legal parameters and not undertaking ML or criminal activities, using screening and monitoring systems to assess client legitimacy.
12. Identify, manage & escalate suspected and actual money laundering, sanctions breaches and fraud cases through the relevant escalation path.
13. Ensure the compliance risk control framework remains aligned with external legislation.
14. Conduct and/or oversee compliance reviews and audits.
15. Promote and provide advice on best compliance practices within critical business areas.
16. Exemplify the company values and champion them in every aspect of the role, across all functions and among all Visa colleagues.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Education

• A relevant graduate degree or equivalent professional qualifications ICA AML, Compliance and or Financial Crime Post-Grad Diplomas.

Experience

• 5 years experience in a related environment Payments industry, compliance, regulation.
• Managing an operational function and experience of coaching teams and individuals.
• The individual should maintain awareness of the applicable regulation and legislation.
• Working knowledge of compliance procedures and risk management.
• Understanding of Sanction Regimes.
• Excellent organizational skills.
• Ability to research compliance issues.
• Strong communication skills, written and oral.
• Attention to detail in a regulatory environment.
• Team player.
• Ability to think laterally and problem solve.
• Self-starter, motivated.
• Ability to work to deadlines and under pressure.
• Able to identify and utilize learning opportunities.
• Experience in an FCA regulated payment or financial institution.
• Understanding of IT systems, operational and/or product development payment processes, especially in e-Commerce environments for retail and/or corporate payments.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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