Complaint Handling Analyst

Your responsibilities

• Managing thorough and accurate complaint records, as well as timely closure of complaint files.
• Ensuring complaint records and applicable complaint handling documents are compliant with Good Documentation Practices (GDP).
• Collaborating with other parties involved in the compliant handling process, e.g.: investigators, the triage team, equipment manufacturers or appropriate authorities.
• Creation and communicating customer letters.
• Participating in projects related to Complaint Handling and/or product performance improvements.

Our requirements

• Eye for detail, thoroughness, and ability to follow processes and regulations.
• Excellent communication skills in English.
• Minimum of a Bachelor’s degree or vocational training.
• Educational background related to medicine or human biology will be a strong asset.
• 3 years of professional experience in relevant fields.
• Complaint Handling and/or Customer Service experience in the Medical Device or Pharmaceutical industry is an advantage.