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Commercial Process Specialist page is loaded## Commercial Process Specialistlocations: Mumbai Local Officetime type: Full timeposted on: Posted 3 Days Agotime left to apply: End Date: January 25, 2026 (8 days left to apply)job requisition id: JR3429**Commercial Process Specialist**Location: MumbaiSvitzer offers an exciting and attractive position in a global team, that provides continuous professional and personal development. As a Commercial Process Specialist in our global Commercial team, you will play a key role in ensuring smooth commercial operations and driving process improvements. This position provides career growth by developing your skills and knowledge within Commercial Operations, processes, and systems.**This is us**Svitzer is a leading global towage operator with over 4,000 colleagues and 446 tugboats across 35+ countries. We provide sustainable marine services that make ports and terminals safer, more efficient, and more climate-friendly - a strategic priority reflected in our innovation, like the Svitzer Transverse Tug: (1 min 55 sec).We offer an ambitious and international work environment with a collaborative and agile structure. Combined with a performance-driven culture, this gives you significant independence to make an impact and contribute to the success of our commercial team and company.**More about the role**The role is based in Mumbai and reports to the Customer Experience team in Copenhagen. This small, dedicated and passionate team is both driving customer centricity and supporting the regional commercial teams.The Commercial Process Specialists are the anchor points for administrative and operational tasks and are responsible for the quality and timely maintenance of data in our commercial operations system.We offer flexible working hours and a hybrid work setup, allowing you to work from home and our Mumbai office, when needed and within the local norm. You will be supporting all our four regional offices in Sydney, Dubai, Copenhagen and Panama.**Responsibilities*** Maintenance and daily update of the main commercial system (called "Helm"), ensuring database is kept up to date, with data quality and integrity maintained across all operations. This may include liaising with colleagues from all over the world and across different functions.* Handle daily invoicing in HELM.* Responsible for commercial operations process, system issue and enquiry handling, if needed escalation and support system consultant and internal stakeholder through the process.* Develop and continuously evaluate commercial operations daily process and identify possibilities to improve Svitzer commercial operations process and data transparency.* Ensure the processes as well as related SOPs are well mapped and documented.* Support regions in process and system implementations with Customer Experience and risk mitigation in mind, including provision of standard reports* Be involved in commercial related key internal controls; coordinate and/or guide finance Global Business Services colleagues based in Krakow, Poland.* Drive continuous improvement actions to perform daily execution tasks more efficiently and effectively, such as taking care of incoming system queries and daily invoicing.* Drive continuous improvement actions to perform daily execution tasks more efficiently and effectively, such as taking care of incoming system queries and daily invoicing.**Who we are looking for**You work efficiently by simplifying processes, prioritizing tasks, and delivering high-quality results. You thrive in a multicultural environment, collaborate effectively across teams, and take ownership from start to finish to achieve desired outcomes.More specifically, we will look for:* Fluency in both oral and written English.* Masters degree in business administration or similar.* Minimum 5 years of process experience.* Preferred commercial and/or customer service background.* Good at process mapping and presenting the outcomes.* Experience working as business administrator in a business system.* Knowledge of MS Office (proficient user in Word, Excel, PowerPoint)* Good presentation skills.**Deadline*****25 January 2026.*** Please note that applications will be reviewed on an ongoing basis. Therefore, please send your CV and application at your earliest convenience.**Building a Diverse Workplace**In Svitzer we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.Don’t meet every single have shown that members from some under-represented groups are less likely to apply for jobs if they don’t meet every single qualification. At Svitzer we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles, and we are excited about hearing from you!**How to Apply**To apply for this role, please click on the Apply Now button and create a Candidate Home to manage your applications.Svitzer is a people company. Offering uninterrupted marine solutions requires not only the best equipment but also the best people. Our ambition is to attract and continuously develop the industry’s best craftsmen. Both at sea and on land - worldwide, wherever our customers do business. We are driven by skilled, professional and dedicated people and we work together as one company to provide safe, reliable and efficient services to our customers. We support and develop our people’s skills and capabilities and we care for the development of both teams and individuals. To best serve our customers, we strive to ensure the right people and the best teams for the job, every time and we believe diversity is a strength.
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