Key Area

The role focuses on driving sales and service growth for ActSafe Ascenders across global markets by managing customer accounts, coordinating servicing schedules, and responding to equipment sales, rentals, and leasing requests. Responsibilities include lead generation and customer outreach, managing training logistics, maintaining CRM data, supporting marketing and trade show efforts, and liaising with internal teams and external partners.

Job Specification

The Commercial Manager is responsible for establishing and expanding SRE’s market presence in regional markets. This is a key role aimed at launching the companys services, identifying business opportunities, and building a robust customer and partner base.

This includes developing and nurturing relationships with customers, identifying new business opportunities, and delivering commercial strategies that contribute to sustainable growth. The role involves managing the sales pipeline, handling key accounts, and collaborating closely with internal teams to ensure customer needs are met and exceeded where possible.

Principal Accountabilities

Customer Relationship Management:

• Build and maintain strong relationships with key accounts, ensuring customer needs are anticipated, met, and exceeded where possible.
• Manage customer interactions, addressing issues and tracking progress to enhance satisfaction and retention.

Business Development & Sales:

• Identify and pursue growth opportunities with both existing and potential customers.
• Manage the sales process, including cost analysis, pricing proposals, and closing deals according to the company’s sales processes.
• Develop a robust sales pipeline, achieving sales targets, and reporting on progress to senior management.

Strategic Planning & Market Insights:

• Contribute to the development of sales strategies and tactics for market growth, aligning with overall commercial goals.
• Stay updated on market trends, competition, and regulatory changes, using insights to inform strategic decisions.

Cross-functional Collaboration:

• Coordinate with Operations, Marketing, and other internal teams to align sales activities and ensure resources are managed efficiently.
• Support marketing initiatives, including attending industry events and participating in targeted networking efforts.

Contract & Tender Management:

• Manage tender responses and customer contracts, ensuring alignment with customer needs and company policies.

CRM & Reporting:

• Maintain accurate and up-to-date customer information in the CRM system.
• Provide reports on sales performance, forecasts, and progress toward KPIs to senior leadership.

Key Performance Indicators (KPIs):

• Achievement of revenue, sales growth, and customer acquisition targets.
• Expansion of services with existing customers and successful onboarding of new clients.
• Customer satisfaction and retention rates.
• Delivery of strategic reports and forecasts to senior leadership.
• Accurate and up-to-date CRM data.
• Timely and successful management of contracts, tenders, and customer relationships.

Qualifications & Experience

• 5+ years of experience in commercial management, business development, or sales, ideally in a new market or international setting.
• Proven ability to manage key accounts, deliver against sales targets, and develop new business opportunities.
• Experience in the wind industry, renewable energy sector, or a related field is an advantage.
• Strong proficiency in MS Office and experience working with CRM/ERP systems.
• Fluency in English, both written and spoken.

Key Competencies

• Customer-Centric Approach: Ability to anticipate, meet, and exceed customer needs, building long-term relationships.
• Sales-Driven: A strong focus on identifying and growing business opportunities, with the ability to achieve commercial objectives.
• Strategic Thinking: Experience in formulating and executing sales strategies, with an eye on both immediate results and long-term growth.
• Collaboration & Communication: Proven ability to work cross-functionally, liaising with internal teams to ensure smooth business operations and resource planning.
• Market Awareness: Deep understanding of the Finnish business landscape and its regulatory and competitive dynamics.
• Attention to Detail: Strong organizational skills and the ability to manage multiple projects, contracts, and client relationships effectively.

HSE Responsibilities

Stop work by challenging and stopping unsafe acts and behaviours or unsafe conditions.

Comply with Standard Operating Procedures defined in Responsibilities above, and company STOP WORK system.

Any Other Information

The above responsibilities are neither exclusive nor exhaustive and the incumbent may be called upon to carry out such other appropriate alternative or additional duties as may be required which are within their capability and competence.

The job holder may also be required to work at other locations operated by the Company as well as carrying out customer and supplier site visits.