Commercial Director – Meeting Rooms & Day Office

Job Overview

This leadership position focuses on increasing occupancy, improving demand, and expanding sales channels to maximize meeting room and day office revenue and operational efficiency across the 4,000+ global centres.

Leveraging existing experience in scaling businesses at pace, this leader will set and execute strategy, with accountability for operational and commercial performance. With existing revenues of ~-$150m, a relatively low current occupancy rate, and an expanding network of centres, IWG has a goal to double the Meeting Room and Day Office Business by 2028.

The role will drive both global and local initiatives through close collaboration with local managers, landlords and third-party providers.

Key Responsibilities

• Set and execute Meeting Room and Day Office strategy across growing IWG network.
• Drive meeting room revenue (+$150m), optimise inventory, and manage costs.
• Identify and establish new sales channels to expand market reach and drive customer acquisition/demand.
• Analyse centre-level occupancy and revenue performance to identify revenue leakage and drive compliance.
• Develop pricing strategies using market benchmarking and ensure transparency in margins.
• Lead or support the implementation of global initiatives and projects.
• Maintain accurate and up-to-date meeting room and day office inventory data to support strategic decision‑making.
• Monitor and report on Meeting Room and Day Office performance metrics to identify opportunities for improvement.

Required Skills, Experience & Qualifications

• Proven experience in growing businesses / business units (revenue management, operations, inventory optimization)
• Prior experience of working in a multi‑site business
• Experience with implementing and managing large projects.
• Familiarity with market benchmarking and pricing strategy development.
• Strong analytical skills with the ability to interpret data and identify trends.
• Excellent negotiation and stakeholder management skills.
• Strong communication and collaboration abilities to work effectively across global cross‑functional teams.
• Proficiency in using financial and data analysis tools
• Preferably bachelor’s degree in business administration or a related field.

About the company

IWG has been at the forefront of flexible working for more than 30 years. With over 4,000 locations around the globe, spanning brands including Regus, Spaces, Signature and HQ, we have made it possible for businesses of all sizes to make the transition to hybrid working, empowering employees to work wherever and whenever is most convenient.

We help more than 8 million people and their businesses to work more productively, supported by a choice of professional, inspiring and collaborative workspaces, communities and services.

As the world’s leading provider of hybrid work solutions, with four times the number of locations compared to its nearest competitor, IWG is already working with over 80% of the Fortune 500 and counts businesses including Amazon, Netflix, EY and Uber amongst its customers.

Companies of all sizes are shifting to flexible working to lower costs, improve employee retention and lower their carbon emissions. The flexible workspace is expected to grow by 600% by 2023, when 30% of all office space will be hybrid. We are growing our network faster than ever to keep up with demand from customers as we work towards our goal of reaching 30,000 centres.

Carbon Neutral Workplaces

IWG’s purpose of helping everyone have a great day at work, while protecting people and the planet is at the heart of everything we do. We are proud to supply all of our customers worldwide with carbon neutral workplaces, and we have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040.

Leading Employer Award

IWG is proud to be the recipient of a Leading Employer Award in both 2022 and 2023. Awarded exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and the role everyone plays in bringing our purpose, culture and values to life, every single day.

Join us at https://careers.iwgplc.com/home