Commercial Associate

Department: Commercial - Sales & Account Management

Employment Type: Fixed Term - Full Time

Location: Warsaw, Poland

Reporting To: Felipe van de Kerkhof

Description

Are you enthusiastic about energy transformation? Do you enjoy being in a client-facing position and proposing worldwide Market Analysis solutions to leading companies, utilities, banks, and investment funds in the energy industry?

Aurora is seeking a Commercial Associate to join our Commercial team. In this role, youll drive sales and manage accounts for our energy market subscription and software services – with a particular focus on clients from Poland, Czechia and Slovakia. We’re looking for someone with a strong commercial mindset, excellent communication skills, and a passion for Account Management. You’ll play a crucial role in client interactions and contribute to our growth in a dynamic, collaborative environment with opportunities for progression and innovation.

The role will be based in Aurora’s newly established Warsaw office, which is scheduled to open in Q1 2026. The successful candidate will be expected to complete their onboarding in our Berlin office prior to the Warsaw launch. Please note that the onboarding period will not exceed three months. This position is offered with a full-time employment contract.

Key Responsibilities

• Onboard customers to our services and strategically map out accounts to identify future opportunities.
• Track and improve engagement metrics to enhance client interactions and satisfaction, leveraging growth and developing strategies to enhance account value through cross-selling Auroras full-service portfolio.
• Achieve and exceed net retention targets by fostering growth and addressing client needs effectively.
• Develop a deep understanding of several strategically important accounts by building strong relationships across multiple touchpoints.
• Maintain regular contact with key stakeholders, identify opportunities for growth, and proactively nurture new connections within the organization to enhance collaboration and drive long-term value.
• Drive account value growth by cross-selling and up-selling services and products globally to existing clients.
• Conduct sales demonstrations for our analytics services.
• Provide exemplary customer service, ensuring that deliverables are met and seeking opportunities to maximise engagement at a senior level.
• Process and support advisory opportunities.
• Lead complex negotiations involving multiple stakeholders, ensuring alignment on objectives, managing differing interests, and guiding discussions to secure mutually beneficial agreements.
• Support clients by providing invoicing assistance.
• Maintain an opportunity pipeline using Salesforce CRM to track and report on opportunities and ongoing account plans.
• Guide new clients through the onboarding process, ensuring a smooth transition and setup.
• Ensure effective delivery of services (e.g., workshops, group meetings) to clients, maintaining high standards and satisfaction.
• Assist with invoicing processes to ensure timely and accurate billing.
• Identify opportunities for upselling additional services and products to existing clients.
• Act as the regional Account Manager for accounts managed in other regions, driving sales, growing account value, and expanding reach with clients.
• Proactively engage with clients, especially those with low usage metrics specifically pertaining to software services.
• Develop and maintain strong relationships with key clients, addressing their needs and enhancing their experience with our services.

Skills, Knowledge and Expertise

Required attributes:

• Demonstrated commercial acumen with a creative and intuitive approach to identifying impactful opportunities.
• Proven track record of managing a portfolio.
• Calm and adaptable in high-pressure and uncertain situations.
• Highly organised, persistent, and diligent.
• Proactive and versatile in adapting to an evolving and fast-moving industry.
• Ability to communicate and collaborate effectively with senior stakeholders.
• Strong commercial mindset with a proven track record in sales and account management.
• Excellent written, verbal, and interpersonal communication skills.
• Proven success in team-oriented environments.
• Passionate and curious about the energy transition.
• Fluency in English and Polish is required. Proficiency in additional European languages is a strong asset.

Desirable attributes:

• 2–3 years of technical or subscription account management experience.
• Account management and client relationship experience in energy related industry, subscription sales Account Management and Customer Success.
• Experience with Salesforce or other CRM system.
• Previous professional exposure to energy economics, power markets and power networks.

Benefits

Some of the benefits we include are

• Private Medical Insurance
• Voluntary pension scheme
• Voluntary group life insurance at corporate rate
• Employee Assistance Programme (EAP)
• Multi-sport card

At Aurora, we offer a hybrid working model, though the level of flexibility may vary depending on the role and team needs. For most positions, this typically includes 3 days in-office and 2 days remote, along with some flexibility in start and finish times. Please feel free to ask us during the interview about what flexibility may be available for this specific role.

The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity.