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Comer Care Delivery Specialist with Turkish, Kraków

Client:

Alight

Location:

Kraków

Job Category:

Other

EU work permit required:

Yes

Job Reference:

acb4a9fb6d23

Job Views:

28

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with Purpose – be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Responsibilities:

As a Customer Care Delivery Specialist in HR Services with Turkish and English, your responsibilities will include:

1. Providing support for the clients employees who contact us with questions about HR procedures or their employment benefits through various channels (phone, webchat or other). Queries may cover the following topics: salary and pay-slip questions, onboarding, holiday/leave of absence allocation and conditions, overtime, and many others.
2. Explaining how to use the online HR systems.
3. Investigating more complex cases.

Requirements:

1. Excellent English: C1 minimum.
2. Adaptability and attention to details.
3. Excellent written and verbal communication skills.
4. Self-motivation and willingness to learn.
5. Experience in Customer Service is a plus, but not required. We will teach you all you need to know.

We Offer:

1. Private medical care, life insurance.
2. Benefit platform (MultiSport card, tickets, vouchers, and many more).
3. Permanent contract and comprehensive rewards package.
4. Career Growth Opportunities.

Additionally, you can expect:

1. Work in an international team.
2. Great work atmosphere; we value our positive and productive work environment, open and honest communication, and are committed to excellence.
3. Opportunities to engage in many events, activities and charity initiatives.
4. Modern office with chillout zone in a convenient location in Kraków.

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

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