Collections Team Leader – HEINEKEN Global Shared Services

At HEINEKEN Kraków (HEINEKEN Global Shared Services), our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to WOW the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

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Your Responsibilities Would Include

• Understanding and being able to communicate company strategy to team and individuals and establishing a corresponding team strategy
• Establishing and maintaining an effective network (with Sales, Customer Service and within HGSS) and E2E process visibility in order to drive an efficient and quality service
• Demonstrating CPi mindset and embedding it in the team by challenging the status quo and looking for the most efficient and standard ways of working, supporting HGSS and OcT strategy in value of digital
• Executing the process delivery with expected service objectives and quality and continuously driving improvement
• Taking ownership for end‑to‑end process and service delivery including the rest of the Back Office and Front Office processes
• Solving operational issues, identifying root causes and acting to prevent them in the future
• Acting as an escalation point for OpCos for all OcT topics (Collection Team Leader ensures effective controls are executed, monthly control reports are delivered)
• Ensuring complete and up to date process documentation

You Are a Good Candidate If You Have

• 2+ years of relevant experience in finance area in a leadership or coordinator position
• Prior experience in projects (leading or being a member of the project)
• Experience in a multi‑national environment (incl. Shared Services Centres) – nice to have
• Experience translating data into relevant actions
• Strong demonstrated use of Excel, Word, and PowerPoint
• Fluency in English

Nice to Have

• Spanish language (B2)
• Finance & Accounting background/education would be an asset

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in the Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to report cases to a global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting the proper option in this tool or by communicating it on the hotline.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Accounting / Auditing and Finance

Industries

Food and Beverage Services