Collections Team Lead with French and English
Miejsce pracy: Warszawa
Your responsibilities
- Develop, implement, and optimize collections strategies to ensure timely recovery of outstanding receivables.
- Monitor and manage collections performance, ensuring adherence to DSO (Days Sales Outstanding) targets and minimizing bad debt.
- Analyze customer payment trends and implement proactive measures to mitigate credit risks.
- Establish and refine collection policies, procedures, and escalation protocols to improve efficiency and effectiveness.
- Lead, coach, and develop a collections team to meet performance goals and maintain service excellence.
- Set clear targets for collections agents, track their progress, and provide feedback to drive results.
- Foster a positive and collaborative team environment, ensuring engagement and motivation.
- Collaborate with sales, finance, and customer service teams to address account issues, ensure smooth processes.
- Serve as the key point of escalation for complex collection cases, disputes, and legal proceedings.
- Develop and maintain strong relationships with key customers to ensure continued business while reducing overdue accounts.
- Track and report on key collections KPIs, such as aging reports, recovery rates, and delinquency ratios.
- Provide senior management with insights and recommendations for improving collections efficiency and reducing bad debt.
- Leverage data analytics to identify trends, assess creditworthiness, and refine collections strategies.
- Conduct regular 1:1s with team members, facilitate meeting with a client and other stakeholders.
Our requirements
- Education: Bachelor’s degree in Finance, Accounting, Business, or a related field.
- Experience: 2+ years in OTC, accounts receivable, or finance operations, with at least 2 years in a leadership role.
- Technical Skills:
- English and French (B2 level required)
- Proficiency in ERP systems (SAP, Oracle, or similar).
- Strong Excel skills (pivot tables, VLOOKUP, data analysis).
- Experience with financial reporting tools
- Soft Skills:
- Leadership and coaching
- Clear, professional, and persuasive communication with both internal teams and external customers
- Strong analytical mindset to identify issues, assess risks, and implement effective solutions
- Time management and prioritization
- Proven ability to work cross-functionally and build strong relationship with key stakeholders
- Ensuring accuracy in financial transactions, reporting, and compliance processes.
- Knowledge: Familiarity with accounting principles, credit management, and collections best practices.
What we offer
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
- A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
- Employee Assistance Program - legal, financial, and psychological consultations.
- Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
- Paid employee referral program.
- Private medical care, life insurance.
- Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).
Benefits
- sharing the costs of sports activities
- private medical care
- life insurance
- remote work opportunities
- integration events
- no dress code
- coffee / tea
- leisure zone
- extra social benefits
- shopping coupons
- sharing the costs of tourist services
- sharing the costs of tickets to the movies, theater
- employee referral program
- charity initiatives
Recruitment stages
- Online application
- Phone interview
- Online tests (optional step)
- Interview with your future Team Leader and Recruiter
- Welcome to Accenture!
Accenture Operations
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.
At Accenture Operations we provide business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
When applying please enclose the below statement:
"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."
Check out all our job vacancies at our website: www.accenture.pl/operationswarsaw
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
