Overview

Join to apply for the Collections Team Lead role at NCR Voyix.

Location: Warsaw, Poland (on site).

We are seeking a dynamic and experienced Collections Manager to lead our team of collections analysts focused on the Retail NAMER portfolio. The ideal candidate will be responsible for overseeing the collections process, conducting data analysis, managing customer relationships, and ensuring compliance with company policies and industry regulations. This role requires a strategic thinker with strong leadership skills and a passion for improving processes and performance.

Key Responsibilities

• Lead a team of collections analysts assigned to Retail NAMER portfolio, fostering a high-performance culture and ensuring team goals are met.
• Oversee the collections process to ensure timely and effective recovery of outstanding receivables.
• Conduct in-depth analysis of collections data to identify trends, risks, and opportunities for improvement.
• Manage and enhance relationships with global customers, addressing payment issues and disputes professionally and efficiently.
• Track and analyze key performance indicators (KPIs) to identify trends and areas for improvement.
• Ensure all collections activities comply with company policies, industry regulations, and legal requirements.
• Identify and implement process improvements to enhance the efficiency and effectiveness of the collections function.
• Prepare and present detailed reports on collections performance and analysis to senior management.
• Work closely with other departments, such as finance, sales, and customer service, to resolve issues and improve overall customer satisfaction.

Must Haves

• Advanced English proficiency to cover the US market.
• Willingness to work the second shift from 2 PM to 10 PM.
• Proven experience in accounts receivable (AR), accounts payable (AP), or as a finance analyst.
• Bachelors degree in finance, accounting, or a related field.
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Proficiency in data analysis and reporting.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes.

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Accounting/Auditing and Finance
• Industries: Software Development