Collections Specialist with Spanish and English

41_12825497

Obowiązki

• Managing collections process on assigned portfolio of customers

• Resolving customers disputes pertaining to Collections

• Answering customers incoming queries

• Making recommendations regarding the treatment of uncollectable debt

• Building long term business relationship with customers

• Planning and prioritizing own work to ensure the deadlines and customers experience are met

Wymagania

• Minimum one year experience in Cash Collection/Customer service (B2B) process

• Fluent Spanish and English (both written and spoken)

• Strong communication and interpersonal skills essential for contacting clients email and phone in a B2B (Business-to-Business) setting

• Good knowledge of MS Office package

• High accuracy and attention to details

• Ability to quickly adapt to process changes and manage multiple tasks in a fast paced environment

• Ability to work in a hybrid mode from the office located in Warsaw city centre (2/3 days per week)

Oferujemy

• Using foreign language and new technology solutions daily, cooperating with various global Clients.

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly  dividends if they own company shares.

• Paid employee referral program.

• Private medical care, life insurance.

• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

Źródło: Accenture/Praca