Collections Specialist with Dutch and English (Collections Support Processor)
Miejsce pracy: Warszawa
Your responsibilities
- Building and maintaining positive relationships with customers, providing regular updates on account status, overdue payments, and credit limits
- Billing customers
- Forecasting overdue payments and offering insights into customer payment behavior
- Generating and sending missing invoices, account statements, and ensuring proper documentation for write-offs in non-collectible cases
- Communicating with customers via phone and email to address overdue invoices
- Handling credit-related requests on behalf of customers and assisting with unresolved payments or credit notes
- Collaborating with internal teams to resolve customer issues and supporting colleagues when needed
- Preparing regular reports on the status of customer accounts and taking on additional tasks as part of the team
- Acting as a point of contact for new joiners, helping with knowledge transfer and learning,
- Serving as SMEs to the less experienced team members
Our requirements
- Very good English and Dutch language skills (minimum B2 level)
- Experience in customer service, collections / accounts receivable processes
- Ability to thrive in a dynamic and fast-paced environment
- Proven experience in the field of finance or in customer service
- Ability to work independently and manage more complex cases
- Excellent communication and interpersonal skills, both written and spoken (due to the daily phone and email communication with customers)
- Familiarity with Microsoft Office tools
- Ability to work in a hybrid mode (50/50) with the office located on Przyokopowa Street, Warsaw
- BONUS POINTS IF YOU HAVE:
- Experience in transition
- Knowledge of SAP or ServiceNow
- A degree in finance or a related field
What we offer
- Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach
- A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification)
- Employee Assistance Program - legal, financial, and psychological consultations
- Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares
- Paid employee referral program
- Private medical care, life insurance
- Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card)
Benefits
- sharing the costs of sports activities
- private medical care
- life insurance
- remote work opportunities
- integration events
- no dress code
- coffee / tea
- leisure zone
- extra social benefits
- shopping coupons
- sharing the costs of tourist services
- sharing the costs of tickets to the movies, theater
- employee referral program
- charity initiatives
Recruitment stages
- Online application
- Phone interview
- Online tests (optional step)
- Interview with your future Team Leader and Recruiter
- Welcome to Accenture!
Accenture Operations
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 743,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
When applying please enclose the below statement: "I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018, on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntarily. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.”
Check out all our job vacancies at our website: www.accenture.pl/operationswarsawAccenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
