Collections specialist with Czech

41_13181376

Obowiązki

• Building and maintaining positive relationships with customers, providing regular updates on account status, overdue payments, and credit limits

• Billing customers

• Forecasting overdue payments and offering insights into customer payment behavior

• Generating and sending missing invoices, account statements, and ensuring proper documentation for write-offs in non-collectible cases

• Communicating with customers via phone and email to address overdue invoices

• Handling credit-related requests on behalf of customers and assisting with unresolved payments or credit notes

• Collaborating with internal teams to resolve customer issues and supporting colleagues when needed

• Preparing regular reports on the status of customer accounts and taking on additional tasks as part of the team

• Acting as a point of contact for new joiners, helping with knowledge transfer and learning

• Serving as SMEs to the less experienced team members

Wymagania

• Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed

• Access continuous learning opportunities

• Work on projects for international clients, expanding your skills set

Oferujemy

• Very good English and Czech skills (minimum B2 level)

• Experience in customer service, collections / accounts receivable processes

• Ability to thrive in a dynamic and fast-paced environment

• Proven experience in the field of finance or in customer service

• Ability to work independently and manage more complex cases

• Excellent communication and interpersonal skills, both written and spoken (due to the daily phone and email communication with customers)

• Familiarity with Microsoft Office tools

• Ability to work in a hybrid mode (50/50) with the office located on Przyokopowa Street, Warsaw

Źródło: Accenture/Praca