Informacje o stanowisku

Are you experienced in collections or customer service and looking to grow your career?

We’re hiring aCollection Specialist with German or Portugese to support our global client. In this role, you’ll manage accounts receivable, reduce overdue balances, and collaborate with international teams to ensure efficient processes.

Bring your expertise and language skills to a dynamic environment and make an impact. Apply now!

What we expect

• completed studies in finance, accounting, business or related field
• very good knowledge of English and one of the following languages: German or Portuguese
• minimum 1 year of experience in the area of Credit/Collections or Customer Service
• knowledge of SAP
• very good communication and cooperation skills
• detail-oriented and self-motivated
• proficient in analyzing financial data
• good organizational and time management skills
• knowledge of Microsoft Office
• strong customer orientation

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• stable employment conditions,
• benefits package (private medical care, life insurance, lunch card etc.),
• development opportunities,
• comfortable office environment,
• flexible working hour and hybrid system of work

Your tasks

• Incoming/Outgoing Calls: Proactively engage with customers via phone to chase payments.
• Account Management: Document account activities, update statuses, handle referrals, and transfer funds as needed.
• Query Resolution and Escalation: Identify, resolve, and escalate customer queries efficiently.
• Payment Processing: Follow up on payments received, request remittance details, and provide copy documents.
• Reporting and Forecasting: Produce collection-related reports and provide payment forecasts.
• Process Improvement: Participate in projects aimed at enhancing credit management efficiency.
• Compliance: Ensure adherence to SOX-defined controls and compliance standards.

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