Collection Specialist with Dutch
The Role
As a Collection Specialist with Dutch, you will be responsible for managing overdue accounts and ensuring timely payments from customers. Your key tasks include monitoring account status, making outbound and handling inbound calls to resolve payment issues, and maintaining accurate records in company systems. Additionally, you’ll contribute ideas to improve processes.
What You Will Do
- Monitor customer accounts to track overdue invoices
- Incoming / Outgoing Calls: Contact customers to remind them about late payments
- Resolve payment issues and disputes quickly
- Update systems with accurate payment and communication records
- Follow company policies and legal requirements for collections
- Prepare reports on overdue amounts and collection progress
- Maintain professional and positive customer relationships
- Suggest improvements to reduce overdue accounts
What You Will Need
- Minimum 1 year of experience in credit or collections, or customer service; ideally experience with process migration and centralization.
- Educational Background: Degree in finance, accounting, business, or a related field will be beneficial.
- Fluent in Dutch.
- Good command of English.
- Technical Skills: Experience with Microsoft Office (Word, Outlook, Excel, Access), proficiency with enterprise technologies such as SAP, Getpaid, as well as ideally experience with integrated CBC Software Solutions.
- Strong communication skills to handle customer interactions professionally.
- Good organizational skills to manage multiple accounts and deadlines.
- Attention to detail for accurate record-keeping and reporting.
- Basic knowledge of finance and accounting principles.
What’s In For You
- Competitive Compensation: Attractive salary (Base pay & Variable Plan) and benefits package (private medical care, life insurance, stock purchase, lunch subsidy, sport cards).
- Work-Life Balance: Flexible working arrangements with hybrid model of work (approx. 60% from the office and 40% from home).
- Matrix Organization: Thrive in our matrix organization, working across Europe with various teams and cultural backgrounds.
- Collaborative Environment: Strong teamwork and diverse interactions.
- Development Opportunities: Personalized plans with rapid progression.
- Versatile Career Paths: Professional growth supported by active committee for different career levels.
- Supportive Culture: High employee satisfaction and responsive feedback.
- Learning and Innovation: Continuous learning and technical training incl. subject matter experts’ trainings, soft skills and management trainings and LinkedIn learning.
- Relocation Support: Assistance for international candidates and candidates living outside of Krakow.
- Social events such as family events and charity auctions.
- Comfortable working environment (Library, relaxation area, casual dress code).
- Parking space for cars and bikes.
About Ecolab
At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginners mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.
Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
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