Collection Specialist

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Amcor is a global leader in responsible consumer packaging and dispensing solutions. We unpack possibility through innovative, responsible packaging to benefit customers, people and the planet.

Location(s): Portugal, Spain, Czech Republic, or Poland.

Department: Finance.

Job Type: Full‑time employee.

Shift: Hybrid.

Job Purpose: Cash collection of customer debts on time.

• Daily follow up of late payments.
• Elaborate improvements to encourage on‑time payments; identify potential problems in customer payment profiles and address them proactively.

Key objectives: increase cash flow, decrease risks of late payments, reduce bad debt write‑offs, lower DSO (Days Sales Outstanding), and decrease overdue levels.

Job Scope: Collection management of approximately 450 allocated accounts, based on language skills.

Principal Accountabilities

• Active contact with customers regarding outstanding amounts/overdues – minimum 15 per day.
• Active collaboration with credit specialists, sales & customer service, and finance.
• Update and maintain the FSCM database.
• Distribute statements & dunning letters according to the defined Collection Strategy.
• Pre‑due calling (detect and resolve administrative issues before the due date – e.g., incorrect invoice details).
• Follow up on disputed invoices and collect data to identify root causes and support rectification.
• Follow up on claims/disputes with customer, sales, and quality departments to reduce payment delays.
• Update CSI.
• Develop customer intelligence (external and internal).
• Early warning signals: timely reporting of payment problems and modifications in payment behaviour.
• Accurate administrative follow up of customer accounts, claims and disputes (CSI), agreements, contact data.
• Report on key reasons for non‑payment and escalation to Collection Manager and Credit Managers.
• Report on payment term discrepancies.
• Report on the top 20 customers per site.
• Follow up on urgent actions regarding blocked accounts.

Major Challenges & Complexities

• Multiple internal sales departments across sites.
• Multiple finance teams across sites.
• Multiple commercial teams across sites.
• Allocated customer portfolio.
• BG Credit Director.
• BG Collection Coordinator.
• BU Credit Managers.
• BG Credit Process Manager.
• BG Collection Process Manager.
• Key Account Managers.
• Sales Representatives.

Qualifications / Requirements

• Formal qualifications and experience in collection and customer‑facing activities.
• Strong affinity and experience in collection.
• Proficiency with job‑related software tools – SAP & FSCM.
• Proficiency with Microsoft Office tools (Excel, Word, PowerPoint, etc.).
• Strong interpersonal and communication skills.
• Cross‑functional, cross‑site, cross‑cultural.
• Basic knowledge of accounting; good numerical understanding.
• Fluency in English and at least one of the following: French (priority), Polish, Dutch, German, Turkish.
• Strong results orientation.
• Outstanding persuasion and negotiation skills.
• Initiative‑driven.
• Resilience.
• Strong teamwork ability.
• High accuracy; eye for detail.
• Ability to work independently and in a structured way.
• Strong communication of best‑practice ideas.

About Amcor

Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day. With more than 75,000 people in over 400 locations in more than 40 countries, we are guided by our purpose of elevating customers, shaping lives and protecting the future.

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