What we expect:
- Fluency in Czech (C1 level) and English (B2 level)
- Availability to work from home within Poland or from our office in Katowice - you can decide!
- Openness and willingness to understand and meet customer needs
- Strong troubleshooting skills and technical attitude
- Excellent communication and interpersonal abilities
- A positive attitude and passion for delivering outstanding service
Are you passionate about creating memorable customer experiences? Do you enjoy solving problems and connecting with people from around the world? We are a leading company in the global coffee machine market, dedicated to delivering the perfect coffee experience to our customers. Now, we’re looking for a talented Customer Support Expert to join our team in Katowice and help us tell the story of our brand’s excellence!
What youll do:
- Engage with customers to understand their needs and provide exceptional support
- Troubleshoot technical issues with our coffee machines, ensuring quick and effective solutions
- Act as a storyteller, sharing our brand’s values and building strong relationships with clients
- Collaborate with international teams and contribute to improving customer satisfaction
