About the job

As a Technical Solutions Engineer, you will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. You will ensure that we have the necessary tools and processes to resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will help drive the success of Google Cloud by understanding and advocating for our customers’ issues. You will be required to work in a shift pattern or non-standard work hours as required. This may include weekend work.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Develop an in-depth understanding of Googles product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Understand customer issues and advocate for their needs with cross-functional teams, including Product and Engineering teams to find ways to improve the product and drive high-quality production.

Minimum qualifications:

• Bachelor’s degree in Computer Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 4 years of experience coding in a general purpose coding language or in system design, and troubleshooting and advocating for customers needs, and triaging technical issues.
• 4 years of experience troubleshooting and advocating for customers needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• Experience with SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing.
• Ability to communicate in English fluently, to interact with local stakeholders in this customer-facing role.

Preferred qualifications:

• Experience with SQL/NoSQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology.
• Experience as a system/network administrator working with Linux/Unix or Windows systems, from Kernel to Shell, file systems, and client-server protocols.
• Experience with web or mobile app development troubleshooting database issues, schema design, and SQL query profiling.
• Experience with cloud based serverless, storage, and developer tools technologies.
• Knowledge of core data structures and concepts.
• Excellent troubleshooting, attention to detail, and verbal/written communication skills.

Benefits: 

• Health and Wellbeing (Medical, dental, and vision insurance for employees and dependents)
• Financial wellbeing (Competitive compensation, regular bonus and equity refresh opportunities)
• Flexibility and time off (Paid time off, including vacation, bereavement, jury duty, sick leave, parental leave, disability, and holidays)
• Family support and care (Fertility and growing family support, parental leave and baby bonding leave)
• Community and personal development (Educational reimbursement)
• Googley extras (Inspiring spaces to work, recharge, and collaborate with fellow Googlers)