Cloud Technical Solutions Engineer - Data Analytics

Expected

Operating system

The Google Cloud Platform team helps customers transform and build whats next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will own customer issues and manage customer tests, in addition to providing support to the other support teams. You will be a part of a global team that provides support to help customers make the switch to Google Cloud. You will ensure that we have the necessary tools and processes to resolve the issue. You will troubleshoot technical problems for customers with debugging, networking, system administration, updating documentation, and coding/scripting. You will make the products easier to adopt and to use by making improvements to the product, tools, processes, and documentation. You will help drive the success and business growth of Google Cloud by understanding and advocating for the customers issues and tests.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

• Manage customer issues through diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Understand Googles product technology and architectures by troubleshooting, reproducing, planning the root cause for customer reported issues, and building tools for the diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, business, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams to find ways to improve the product and drive quality production.
• Work as part of a team of engineers/consultants that globally ensure customer support. Work non-standard work hours or shifts.

Optional

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• fruits
• corporate products and services at discounted prices
• integration events
• dental care
• corporate gym
• corporate sports team
• retirement pension plan
• saving & investment scheme
• corporate library
• no dress code
• coffee / tea
• drinks
• parking space for employees
• leisure zone
• extra social benefits
• meal passes
• redeployment package
• employee referral program
• opportunity to obtain permits and licenses
• charity initiatives
• extra leave