Informacje o stanowisku

MicroStrategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. 4000+ customers. Direct operations in 27 cities globally. 5 global development centers. We dont just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, weve pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate.

But thats not all. MicroStrategy is also leading a groundbreaking shift in how companies approach their treasury reserve strategy, boldly adopting Bitcoin as a key asset. This visionary move is reshaping the financial landscape and solidifying our position as a forward-thinking, innovative force in the market.

Our people are the core of our success. At MicroStrategy, youll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.

Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employees well-being is a priority, and their contributions are recognized and valued.

Join us and be part of an organization that lives and breathes innovation every day. At MicroStrategy, youre not just another employee; youre a crucial part of a mission to push the boundaries of analytics and redefine financial investment.

Job Description

The Role: The Cloud Support Engineer will be responsible for providing support to customers for Cloud environments and applications.

Your Focus:

• Day to day management of the MicroStrategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.
• Implementation of Customer change requests in compliance with the Change Control regime.
• Incident response including troubleshooting of the infrastructure related issues and collaboration with Technical Support and Technology teams on troubleshooting of platform related issues.
• Maintaining high quality documentation for all related tasks.

Qualifications

• Technical education or experience in IT roles strongly preferred.
• AWS, Azure, Linux, GCP and containers experience strongly preferred.
• Practical experience managing critical customer issues is a plus.
• Must possess an enthusiastic personality and foster a positive work environment.
• Strong written and verbal communication skills in English is a must.
• Well-organized with effective time management skills.
• Team player - always willing to give support to others and ask for help if needed.
• Ability to work independently.

Additional Information

• We work from the Warsaw office 3 times a week.
• The recruitment process includes online assessments as a first step (English, logic, design) - we send them via e-mail, please check also your SPAM folder.

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