Wrocław, Wrocław, Lower Silesian Voivodeship, Polska
Infor (Polska) Sp. z o.o.
20. 3. 2024
Informacje o stanowisku
technologies-expected :
Infor LN
ION
technologies-optional :
Mingle
SQL
Oracle
Infor OS
about-project :
As an Infor Managed Services Cloud Consultant, you will provide break-fix on customizations, systems analysis, and client support for Infor customers across the Americas, Europe, and Asia Pacific regions. We are subject matter experts of our Infor product suite, capitalizing on our industry knowledge to efficiently provide our customer’s solutions to enhance their business processes.
You will be responsible for ensuring world-class managed services support for worldwide customers, closely cooperate with different internal teams from Infor Global Support, Technical and Functional Support as well as Development Team and Project Managers.
responsibilities :
Develop strong functional consulting skills surrounding Infor applications (and related third-party) technologies and tools to support product customizations, modifications, and related consulting/training activities
Act as a point of contact between Infor Managed Services and the client - provide support for the live application software
View the client system environment holistically to proactively identify and resolve issues
Document issues clearly and concisely in the ticket management tool
Analyze and interpret client requirements, drafting functional descriptions and/or programming specifications as required
Analyze customers business requirements and objectives and develop business processes to meet customers business needs
Model to-be business processes in the Infor application - document and communicate the planned use of the Infor application
Work as an integral part of the Global IMS Delivery Team – recommending innovations and process improvements that will make overall delivery more efficient
requirements-expected :
Excellent skills in both English language, including both oral and written proficiency
Experience in LN ERP Installations, Configurations, Migrations, Integrations & Administration.
Hands on experience on ERP LN Tools Modules.
Working knowledge on LN Cloud Suite like CSIE
Working knowledge on any RDBMS such as SQL/Oracle
Good Troubleshooting skills
Ability to write clear documentation of operating procedures
Any Scripting Knowledge for Automations will be added Advantage.
offered :
Full-time employment, with a flexible schedule
Hybrid/remote attendance mode
Medical health-care package
Lunch co-financing – pre-paid card
MultiSport card
The hardware you need
International environment and working culture
Language course
A regular company meetup
Central training Infor COM system basis, Infor COM ERP processes, Infor COM programming principles
Work with experienced Infor COM software engineers who will mentor you
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
