CLM Support Specialist | Managed Services Operations

Expected

Optional

• Provide 2nd-line support for Icertis software solutions, ensuring timely resolution of issues and maintaining high customer satisfaction.
• Analyze and resolve technical issues.
• Perform root cause analysis to identify and address recurring problems.
• Collaborate with 1st-line support teams and other IT teams to escalate and resolve complex issues.
• Document solutions and workarounds for future reference and knowledge sharing.
• Provide technical guidance and support to end-users and internal teams.
• Monitor the impact of system upgrades on its behavior and test it to ensure smooth version transitions/actualizations.
• Conduct training sessions and create documentation for end-users and support teams.

• Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,
• Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshop and conversations with native speaker,
• Wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling,
• Possibility to create your individual benefits package (a.o. lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,
• 3 paid hours for volunteering per month,
• Additional paid Birthday Day off,
• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• employee referral program
• Employee Assistance Program
• birthday day off
• additional benefits e.g. medical pet care, lunch pass
• flexible working time possible

• Apply
• Have a conversation with our Recruiter
• Lets get to know each other better during an interview

The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and real-time response. We also improve existing products and introduce new functionalities, so that applications can advance in parallel with our clients’ growth. We repair, keep our fingers on the pulse, create CR, document, and sometimes teach our clients’ employees. The better we work, the less you notice us. Plus, we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients.

As a 2nd-level CLM Support Specialist, you will be responsible for conducting root cause analysis and resolving technical issues related to Contract Lifecycle Management (CLM) solutions, specifically Icertis. Ideally, if you have experience with Icertis software, but this is not a hard blocker - experience with any CLM systems, other solutions supporting document workflows or similar and/or willingness to learn the Icertis software is sufficient.

Should you have any questions, please do not hesitate to reach out to us: pl_ITrecruitment@pwc.com.

PwC