Provide 2nd-line support for Icertis software solutions, ensuring timely resolution of issues and maintaining high customer satisfaction.
Analyze and resolve technical issues.
Perform root cause analysis to identify and address recurring problems.
Collaborate with 1st-line support teams and other IT teams to escalate and resolve complex issues.
Document solutions and workarounds for future reference and knowledge sharing.
Provide technical guidance and support to end-users and internal teams.
Monitor the impact of system upgrades on its behavior and test it to ensure smooth version transitions/actualizations.
Conduct training sessions and create documentation for end-users and support teams.
requirements-expected :
1-2 years of experience in a similar position.
Experience with any Contract Lifecycle Management (CLM) solutions (e.g., Conga, DocuSign CLM, Coupa) is highly desirable.
Ability to quickly learn and adapt to Icertis software.
Skills in configuring workflows and experience with low-code tools are beneficial.
Solid understanding of ITIL processes and best practices.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Ability to work independently and manage multiple priorities.
Bachelors degree in IT, Business Administration, or a related field is highly recommended but not mandatory.
Strong proficiency in English, both written and spoken; knowledge of German is a plus.
Icertis certifications are welcome but not a blocker.
offered :
Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,
Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshop and conversations with native speaker,
Wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling,
Possibility to create your individual benefits package (a.o. lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,
3 paid hours for volunteering per month,
Additional paid Birthday Day off,
And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
life insurance
employee referral program
Employee Assistance Program
birthday day off
additional benefits e.g. medical pet care, lunch pass
